Scrum Master

Ijeoma Fredrick, CSM

Scrum Master

Elk Grove, CA 95758 916-***-**** ****************@*****.*** linkedin.com/in/ijeomaf/

Self-motivated team leader with a proven record of planning, supporting, and delivering business solutions through the use of Agile methodology values; brings the innate ability to train, mentor, and engage scrum teams while removing impediments and aligning commitments with goals.

Certified Scrum Master experienced in developing and tracking metrics to improve transparency, optimize team productivity, and manage project timelines. Skilled in aligning internal resources and vendors throughout project planning, requirements gathering, development, and execution.

Adaptable problem-solver capable of leading discussions, conflict resolution meetings, scrum events, and sprints. Passionate about continuously learning new tools, techniques, and methodologies from the Agile community while driving team-wide progress toward stakeholder objectives.

Facilitated the scrum framework for Humana’s migration away from a 20-year-old legacy system, coordinating resources and project planning across technical teams to ensure software developers remain up to date on requirements; managed sprints and monitored progress.

Excelled in SAFe environments, collaborating within Agile Release Trains and reviewing roadmaps/objectives with Release Train Engineers.

CORE COMPETENCIES

Scrum & Agile Principles Resource Allocation Scaled Agile Framework Cross-functional Team Leadership Project Management

Software Development Lifecycle (SDLC) Sprint Planning Requirements Analysis Stakeholder Management Customer Feedback

Process Improvement Agile Project Management Sprint Retrospectives Stakeholder Engagements Communication Kanban

PROFESSIONAL EXPERIENCE

Scrum Master Humana 2022 to Present

Schedule and plan sprints, meetings, and stand-ups to guide teams toward higher levels of scrum maturity. Support and educate the product owner with a focus on maintaining the product backlog. Extenuate the adoption of TDD (test-driven development) throughout sprints, meeting high standards of quality assurance across product iterations. Proactively mitigate risks, identify dependencies, remove roadblocks, and continually drive continuous process improvements throughout the full project life cycle. Report optimization strategies to leadership.

Improve knowledge transfer to mitigate risk, create documentation, and streamline processes to improve team consistency.

Educate key stakeholders on Scrum processes, including product refinement, backlog management, defect summary reports, and incremental delivery; establish and maintain clear requirements across projects as the leader of 2 of 10 Scrum teams.

Navigate cross-functional teams and coordinate the Scrum strategies of security, UI/UX, software development, and QA divisions.

Scrum Master Western & Southern 2020 to 2022

Aligned UAT test plans, acceptance criteria, and test scenarios with the development team’s capacity and velocity, setting realistic expectations while conducting product-related presentations. Prevented budget overruns and supported on-time product delivery by monitoring sprint commitments, following up on achievement progress, and initiating corrective actions. Sourced qualified vendors to meet specific project requirements. Educated key project stakeholders on Agile values, including resource allocation, defect management, and status reporting.

Strengthened agent-client interactions by creating visualizations of onboarding status, resulting in improvements to client feedback.

Leveraged Scrum-driven strategies to overhaul applications, initiate testing, detect errors, and rapidly resolve deployment errors.

Project Manager / Business Analyst MarineTech 2010 to 2020

Defined operational objectives, project schedules, and business intelligence strategies while overseeing a team of project analysts. Interacted with business users to gather requirements, draft documentation, and inform cross-functional teams of evolving specifications throughout the project lifecycle. Reviewed test cases in accordance with expectations, assisting with UAT. Hired, coached, and mentored new employees; created training materials to streamline and improve the onboarding process. Managed productivity to support compliance with schedules.

Reduced costs after launching an in-depth analysis of business expenditures; developed new-and-improved budget plans.

Created and maintained a robust library of reusable assets for business intelligence gathering, reporting, and forecasting.

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, Project, Teams, SharePoint) Microsoft visco Jira Azure DevOps Confluence

EDUCATION AND CERTIFICATIONS

(BS) Bachelor of Science in Geology Anambra State University

(CSM) Certified Scrum Master - SAFe5 Agilist Certification

(POPM SAFe 5) SAFe Product Owner/Product Manager Certification

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