Former Technical Service Representative

BRANDON WYRE

Morrisville, NC ***** C: 919-***-**** wyreb997@gmail

Skills

6+ years of customer service experience

Ability to manage change within a department and/or organization proactively and positively

Strong desire to learn new technologies

Ability to multi-task

Organizational skills

Team player

Data entry

Call Center experience

Detailed oriented

Problem solving skills

Punctual

Proficient in Microsoft Office Suite

(Word Windows 7 and Windows 10)

OKTA

Microsoft Teams

Microsoft Outlook

Zendesk

Talk Desk

JIRA

ADP

Ability to work in a fast-paced setting

Ability to work alone and within a team environment

Experience working remote

Work History

Technical Service Representative (Work from home), 10/2021 to 11/2021 (company layoffs due to Peloton’s unforeseen massive decrease in sales during November 2021)

PELOTON

Provided technical support to customers who purchased Peloton exercise equipment (treadmill, stationary bike), via telephone, email, and chat

Assisted with troubleshooting equipment issues for the customer

Accurately entered detailed notes on customers’ accounts, ensuring data integrity

Understood the customer’s needs and struggles, and helped to educate the customer on how to use their purchased Peloton products

Warehouse Team Associate, 11/2019 to 01/2020

AMAZON (Sort Center)

Processed packaged orders

Organized stocks

Received, unloaded, and placed inventory items accurately, ensuring that packages get delivered to customers on time

Examined merchandise and inspected them for damage

Transported the packed items on the appropriate pallet for delivery trucks

General Cleaner, 09/2019 to 11/2019

IH SERVICES - Durham, North Carolina

Provide general facility cleaning duties within a commercial building

Restocking supplies

Crew Member, 05/2016 to 02/2017

BURGER KING - Lawrenceville, Georgia

Provided customer service

General cleaning duties

Assisted customers with their orders and receipts

Operated the cash register

Assisted with bagging orders

Cook, 08/2015 to 01/2016

ZAXBY'S - Lawrenceville, Georgia

• Up-selling and informing guests about promotional menu items

• Ensure accuracy of order

• Constantly multitasking

• General cash register duties

• Maintain and clean the work environment

Cashier and Fry Station Attendant, 08/2013 to 05/2014

MCDONALDS - Duluth, Georgia

• General cash register duties

• Delivered expedient and accurate customer service

• Maintained and cleaned the work environment

Cashier and Customer Service, 12/2013 to 01/2014 (Temporary – Seasonal)

DOLLAR TREE - Suwannee, Georgia

General cash register duties

Stocked store merchandise

Assisted customers

Education

High School Diploma, 05/2012

INTEGRITY CHRISTIAN ACADEMY-Snellville, Georgia

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