Customer Service Workers Compensation

RENAE O'REILLY

804-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Successful multi-unit owner/operator of high volume Edible Arrangements locations with immeasurable knowledge in all areas of business management. Excellent verbal and written communicator with strong background cultivating positive relationships, team building and exceeding goals.

SKILLS

• Employee Development • Business Management • Relationship Management

• Customer Service • Marketing • Business Operations

• Accounts Payable • Accounts Receivable

EXPERIENCE

Host March 2022 - February 2023

Hobnob Henrico, Virginia

Greet guests. Manage seating chart. Take reservations. Monitor restaurant activity to determine seating and dining flow. Clear and set tables. Run food. Perform closing procedures. Sales Director May 2022 - December 2022

Edible Education Midlothian, VA

Demonstrate the Kitchen a la Cart at trade shows. Provide quotes to potential customers. Follow up and close sales. Provide logistics for delivery of product. Procure vendors for manufacturing process. Liaison for manufacturer. Develop and maintain sales analytics reports. Assist owner in accounts receivables. Pricing structure. Multi Unit Franchise Owner February 2006 - December 2021 Edible Arrangements Richmond, VA

Develop relationships with business consumers and vendors. Manage daily staff of 12 up to 60 on peak holidays. Perform hiring, on-boarding, training, problem solving, termination, and monitoring performance of staff. Optimize employee coverage for business needs with well-prepared team schedules. Plan and execute optimize delivery routes. Submit weekly payroll. Control expenses, audit invoices, A/P, A/R, and monitor employees to achieve budget targets. Manage customer experiences ensuring excellent customer and team member interactions, Spear-headed business expansion across the metro Richmond area (3 stores) including overseeing new construction. Create local marketing and promotional strategies diversified across multiple channels. Plan and host in-store and offsite events. Deliver consistent quality products to customers. Plan and optimize delivery routes throughout the metro Richmond area. Provide documentation for insurance claims. Workers Compensation audits. Servsafe Food Manager Certification. Licensed Title Agent January 2005 - December 2005

Accelerated Title Richmond, VA

Issuance of title insurance. Preparation of home loan closing documents. Customer Service Manager May 1998 - January 2000

Virginia Asset Management Richmond, VA

Enhanced customer experiences with knowledge base of standard solutions for common problems. Submitted and maintained agent licensing for staff. Life, Health, Series 6 and 63 license. Supervisor Field Compensation Services January 1988 - April 1998 Sun Financial Group Wellesley, MA

Directed a staff of four. Processed payment of brokerage agents compensation. Submitted and maintained proper state licensing of brokerage agents. Researched and resolved any compensation discrepancies. CERTIFICATIONS

ServSafe Manager

Manager's Alcohol Responsibility Training (VA ABC)

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