Customer Service
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Education
And Training
5
VALLERIA
GAINES
501-***-**** • **************@***.*** • Little Rock, United States 72209 SUMMARY
SKILLS
EXPERIENCE
Student Services Officer
Eastern College and Allied Health Little Rock, AR Apr 2003-Aug 2006 Monitored student academic progress to identify potential at-risk status. Met with students to foster support into and through academic programs. Advised students on course selection, progress toward graduation and career decisions. Responded to student questions to resolve inquiries within pre-established timeframe. Facilitated new student orientation sessions to encourage students to take active role in learning.
Organized charts, documents and supplies to maintain team productivity. Laboratory Assistant
Arkansas Children Hospital Little Rock, AR May 1987-Apr 2000 Maintained clean and organized work area with adequate supplies and reagents. Cleaned, maintained and calibrated laboratory and field equipment to ensure continuous accuracy and functionality.
Obtained samples for testing following standard protocols. Bulldog Monitored lab supplies and proactively replenished for convenience and availability. Isolated, identified and prepared specimens for examination. Implemented lab procedures to prevent errors and protect staff. Collected information and samples in support of staff research. Maintained detailed logs of experiments and relevant data and updated databases with new information.
Consulted with technicians and researchers to analyze atypical results. Performed diverse functions using computer-interfaced equipment, robotics and high- technology industrial applications.
Provided technical support and services for scientists and engineers working in agriculture, environmental science and resource management.
Ordered supplies, obtained pricing and quotes, prepared purchase requests and maintained organized expenditure log.
Verified quality of specimens by centrifuging specimens for logistics courier to pickup. Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Verified collection orders and communicated discrepancies to nurses. Recorded, reported and posted specimen results in company software. Monitored and tracked samples using [Software], notifying supervisors and clients of missing samples or database errors.
EDUCATION AND TRAINING
Associate of Arts: Art Education
U of AR Little Rock, AR Jun 1990
Certification : Medical Coding
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Baptist School of Nursing And Allied Health Little Rock, AR May 2000 Completed professional development in Medical Coding Major in Medical Coding
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