Technical Writer Systems Analyst

B

Susan

Baggett

256-***-****

***********@*****.***

Hazel Green, Alabama

35750

SUMMARY

Successful recruiter/systems analyst with ten+ years of experience finding, screening and attracting applicants to open positions. Polished in conducting background and reference checks and performing direct or phone interviews with potential employees. Personable and diplomatic professional possessing refined negotiation and communication skills paired with in-depth knowledge of writing and instructional design. SKILLS

• Recruitment/Talent Acquisition

• Supervision & leadership

• Planning & organizing

• Training & development

• Software Test & Integration

• Classroom Instruction

• Instructional Design

• Technical writing

• Data management

• ATS

EXPERIENCE

Recruiting/Office Manager

Professional Sales Company/Jul 2011 - Current

• Responsible for all aspects of recruitment to include sourcing candidates, generating leads, interviewing, and on/off boarding

• Create and maintain strong and loyal client/business relationships

• Write business plans, employee handbook, and all business-related materials

• Comply with regulatory/legal requirements and company policies Educator/Curriculum Developer

Sep 2000 - Current

• Provide instruction to classes or individual students levels K-University.

• Prepare course work, plan classes and provide verbal and written evaluations of student learning progress to parents and administrative staff

• Responsible for selecting specific textbooks based on student learning levels and needs

• Accurately develop robust curriculum to meet student needs Sr. Systems Analyst/Technical Writer

Lockheed Martin Corporation/ May 1999 - May 2010

SCSC/May 1997 - May 1999

• Provided computer support throughout the NASA Marshall Space Flight Center for space research and development projects

• Tested and evaluated new and innovative hardware and software products as well as plan and support their deployment to nearly 2000 users

• Provided software engineering and test support in the development of custom programming for Macintosh systems in a Windows server environment

• integrated NASA agency-wide Mac/PC desktop/laptop customer standard loads to incorporate the Integrated Desktop Systems (IDS) software components

• Analyze and troubleshoot Macintosh and PC system problems in pre-production phase and as third level support. Provide training and demonstrations for technical personnel

• Maintain multiple file servers and write server scripts for the NASA/MSFC Graphics data archival library

• Serve as a technical writer composing, editing and finalizing software test plans, user documentation, pre-production and post productions software and hardware protocol for company website

EDUCATION AND TRAINING

B.A.: Business Management

Faulkner University, January 1988

Montgomery, AL

A.A: Broadcast Journalism

John C. Calhoun College January 1985

Decatur, AL

CERTIFICATIONS

Apple OS Certified, Certified Microsoft Office Software Trainer, TESOL

Contact this candidate