Customer Service Sales Representative

BB

BRITTAINY BOND

*************@*****.*** 313-***-**** Spring, TX 77388

Goal-driven Sales professional bringing 10+ years of strategic business growth in multiple industries. Skilled at aiding in product marketing efforts. Adept at cultivating productive client relationships through positive rapport, tailored solutions and client engagement. A very customer-oriented, strategic-thinking sales professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. 10+ Years of Customer Service

10+ Year in Sales

Service-Driven Sales

Networking Events

Rapport and Relationship Building

Sales Presentations

Telecommunication skills

Customer Retention

Leadership

Problem-solving

Time Management

Product and Service Management

Customer Complaint Resolution

Verbal and Written Communication

Active-listening

Excellent Computer Skills

Salesforce Software

Pink Energy The Woodlands, TX

Senior Sales Account Manager

05/2021 - Current

Established new accounts and serviced existing accounts maintaining professional relationships.

Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends in solar.

Developed and implemented new sales strategies to provide efficient products to new customers.

Prospected for new business using databases and other strategies to generate sales.

Performed sales consultations and educated clients on products and services.

The Go Solutions Houston, TX

Sales Representative

08/2020 - 05/2021

My duties consist of assisting customers with purchasing television/ internet services that meet their household needs with my extensive product knowledge while providing excellent customer service Identified customer needs to deliver relevant products. Improved overall customer purchasing experiences to promote steady revenue.

Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

ATT Southfield, MI

Retention/Sales Representative

03/2016 - 07/2020

My duties were to retain customers by providing solutions to their problems, product knowledge, and ensuring all customer needs were met. As a Team Lead I trained my peers to assist difficult customers with Summary

Skills

Experience

providing integrity and excellent customer service. Improved overall customer purchasing experiences to promote steady revenue.

Presented products and services to prospective and existing customers to meet client needs.

Engaged positively with each customer, providing professional and polite support for sales and service needs.

Comcast Sterling Heights, MI

Retention Representative

08/2013 - 03/2016

My duties were retaining customers by providing consistent and exceptional customer service.

Analyzed customer feedback and developed new techniques to ensure customer retention.

Performed customer negotiations to reach fair conclusion for both business and customer.

Upsold products and services to address customer needs and maximize sales.

Improved service quality and increased sales by developing strong knowledge of company's products and services.

Western Michigan University Kalamazoo, MI

Communications/Business Administration

05/2010

REFERENCES Emily Stark — AT&T Supervisor 616-***-**** Antinette Brown — Former AT&T Team Lead 313-***-**** El-Bey Williams — The Go Solutions Team Lead 216-***-**** Education and Training

References

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