Customer Service Rep
Resume:
JANETHAWKINS
***** ****** ** ********, ** *****
*.**********@*****.***
Skills Summary
Problem solving skills
Highly proficient multi-tasker
Proficient in Microsoft Word, Excel, and Power Point
Cash handling
Customer service
Management
Training
Call center
Typing: 40 wpm
CPT-9 Codes
CMS1500
Auto Insurance
Medical Insurance
Medisoft
First Party Injuries
Auto Liability
First Party Card Collections
Education
Degree / Date of Graduation
Medical Billing and Coding 2009 4.0
High School Diploma 1992
Experience
Name of Employer
3/8/2120-Current
Alorica- JPM Case
1st Party Card Collection
Reviewed credit card accounts with the customer to arrange a payment plan that best suites the customer’s needs.
Legends Hospitality:
3/6/2023-Current
Suites Bartender at AT&T Stadium
Bartender at Toyota Stadium
Canyon Creek Country Club:
7/2020-814/3020
Banquet and Restaurant Server
Choctaw:
Banquet Cook:
2/2020-7/2020
Prepared meals for entertainers.
Winstar:
12/2020-2/2020
Chip Cage Cashier
Sold and redeemed chips in the poker room. I was in charge of balancing a large bank.
Traditions Spirits:
9/2020-12/2020
Banquet Server
Set up banquets and served meals at gatherings including a meeting between the Chickasaw governor and governor of Oklahoma. Also prepared banquets for entertainers.
Choctaw Casino and Resort: 6/3/2019-9/2020
Cook
Bartender
WinStar Casino: 7/9/2018-6/2/2019
Senior Sales Associate
Riverside Casino: 10/2017-4/2018
In charge of a $200K bank. Assisted internal and external customers. Paid out jackpot winnings, redeemed tickets from slot machines, redeemed chips from tables, gave patrons cash from cash advances and cash withdrawals. I also counted out employee bags from the hotel and restaurants in the casino.
Meskwaki Casino: 10/2016-4/2017
Poker Room Cashier
Cashiered in the MSPT
Sold chips to poker players
Cashed players out after playing
Signed players up for cash games
Registered players for tournaments
Answered the phone
Had keys to a $30K bank. More during MSPT.
Aerotech - Nutri Blend: 11/2013
Admin Assistant
Tower Group: 2012-2013
Billing Customer Service Rep
GEICO: 1999-2004
Customer Service Rep: 4/1999-5/2000
Had the initial contact with customers
Handled claims from start to finish that needed no investigation
Transferred claims to the appropriate level
I set up DI/MD/RX
Telephone Claims Rep
(CSR)-5/2000-2/2002
Preformed the job of a Customer Service Rep
Reviewed HCFA forms & treatment notes
for first party injuries
Issued payment for injuries and property damage
Followed up on treatment plans
Discussed injury cases with attorneys
Made liability decisions
Part Time Contact Team: 2/2002- 7/2004
Duties of a CSR
Marshall's: 1991-1999
Asst Mngr: 1995-1999
In charge of store operations
Customer Service/Floor Coordinator 1993-1995
Made sure the merchandise was displayed and processed correctly
Handled customer concerns
Oversaw the running on the registers & customer service desk
Part time 1991-1992
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