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Manager Laboratory Call Center

Location:
Sacramento, CA
Posted:
March 09, 2023

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Resume:

Hemarani Sivarajan

*** ****** ** ****: 713-***-****

Bayou Vista TX 77563 E-mail: advsr8@r.postjobfree.com

Operations

VP of Field Operations

Laboratory Consultant

An accomplished and integrity-driven business professional offering over 25 years of project and laboratory management and consulting experience. Success on many levels with a focus on project management, customer service management, business development, laboratory operations, startups and high-level consulting. A passionate leader is very interested in acquiring a position that will provide opportunities to facilitate projects that will improve laboratory functions and services.

“Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive its completion.”

–Jack Welch

Samsara-Fleet Management LIS-Copia-LabDaQ-Nova Path Operation efficiency Logistics Wex -Fleet gas card management Quality Assurance- Audits Focus on Process Automation Evaluation Test for Profitability Personnel Management

Liaison between providers and

laboratory

Management

Startup laboratory-Urgent Care-

Clinical lab- Molecular laboratory

and Toxicology

Writing Procedure Manuals

Process Automation

Support Sales on Technical Issues

Excel, Word and MS 365

Prep Lab for Inspections, COLA,

CLIA, JCAHO, CAP

CAREER HISTORY

Your Health Lab – Victoria, TX 77901

Vice President Field Operations 6/2021 – Present

Operations Manager 2/2009-10/2016

Responsible for the logistics, Phlebotomy Department and outside operations. Had approximately 150 employees during the Covid Pandemic, streamlined and reduced to approximately 60 employees. Covered Houston, Dallas, Victoria, Corpus Christi, McAllen, San Marcos, San Antonio, and Pompano Beach FL areas. Primary responsibility is to work with the COO and President to streamline operations and provide consultation and manage costs and improve service.

Implemented IOP-PSC audits.

Prep for lab inspections

Optimized courier routes for efficiency

Streamline STAT calls. Streamline the process via one call center.

Implemented standardization of all departments

Reduction of FTE in low-performing IOP or reduction in hours. Riceland Medical Center - Winnie TX 77665 1/2020–6/2021 Technical Consultant

Responsible for providing leadership and direction for the ground-up molecular Covid-19 testing and drug screening testing and hospital lab operations Toxicology, Clinical and business development

Transformed the Toxicology department from 200 tests per month to 1500 with an elimination in overtime, while decreasing turn-a-round time by 75% and improving accuracy.

Negotiated reference testing contracts while reducing the price by as much as 68%.

Set up a Molecular laboratory for Covid-19 and other molecular testing from the ground up, advised on instrumentation, interface testing, procedure manual and validation to submit to the medical director for implementation.

Help set up a bi-directional interface between EMR (Centriq) and the LIS (Labdaq) to ensure communication between the patient and client portal for electronic report review.

Improved client relationships by being a liaison between the hospital, clients, vendors and physicians while providing technical support.

Implemented a Laboratory Information System (LIS) from primarily a paper system. West Pac Labs (Sonic Healthcare USA) - Santa Fe Springs, CA 90670 8/2018 - 8/2019 Vice President of Operations 1/2019 - 8/2019

Quality Advisor Consultant 8/2018 12/2018

Responsible for providing leadership and direction for the overall operations including planning, financial and resource management, staffing, customer satisfaction and continuous improvement. Specifically, responsible for driving the business plan and strategy for rapid growth, served as face to the market for West Pac Medical Laboratory (Sonic Healthcare USA) lab services, and actively drove new business opportunities in the local and regional marketplace.

Oversaw approximately 700 employees in Santa Fe, Los Angeles, San Luis Obispo and Bakersfield

Prepares an annual operating budget and monitor revenue and expenses according to the financial plan.

Establishes and evaluates standards of performance to ensure safe, effective and efficient operations in the department ensuring clinical enterprise accreditation/licensure.

Decrease expenses through test utilization programs, tight management of send-out costs, efficient test location decision-making, utilization of technology and IT, and process management,

Develop and/or recruit a highly unified, energized, effective and service-oriented lab senior leadership team, including in the areas of Operations, Sales, and Finance. Assured leaders' development and/or recruit leaders and teams with these same characteristics.

Developed lab growth strategy to support West Pac Labs and marketplace growth of testing and other growth opportunities.

Logix Diagnostic Houston TX 77084 10/2016 - 10/2019 Manager Laboratory Operations and Administration 10/2016 - 5/2018 Technical Consultant 5/2018 - 10/2019

Served as a key member of the executive management team of the organization. Responsible for multiple departments assigned by the CEO. Provided leadership and direction to these department heads and staff. Served as the organization Business Practice Officer. Responsible for the development and accomplishments of the strategic direction and operational objectives of the organization.

Responsible for departmental operations: Laboratory Operations, Administration, Client services, Phlebotomy, Billing and Compliance.

Participated in the annual strategic planning process of the organization and will help establish the overall strategic plan and the appropriate operating and capital budgets to meet the plan.

Developed a plan with appropriate organization and system staff and will be responsible for implementing strategies in line with the organization’s overall strategic plan.

Developed a robust Business Practice Program and will be responsible for its implementation and communication. Works closely with system programs and is the representative of the organization on the system governance structure.

EDUCATION

College

August 1996

Edinboro University of Pennsylvania

Erie, Pennsylvania

Bachelor of Science in Medical Technology

Saint Vincent School of Medical Technology

REFERENCES AVAILABLE UPON REQUEST



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