Processing Associate Customer Service

PROFESSIONAL SUMMARY

Highly motivated management professional with extensive operations, marketing, and customer service experience. Has a professional record of driving increased production and sales while enhancing the satisfaction levels of customers and team members.

WORK HISTORY

Inbound/Outbound Processing Associate, 11/2020 to Current

ThredUp - Mechanicsburg, PA

Independent Consultant

RMG Contract World – Toronto, Canada

● Virtual position. Knowledge expert for clients and team members.

Sales Team Leader

Anderson Merchandisers – Plano, TX

Dealer

Hollywood Casino, Penn National – Grantville, PA

Driver Supervisor / Warehouse Supervisor / Driver

UPS – Harrisburg / Lancaster / York, PA

● Managed scheduling and task delegation for 68-member driver team.

● Exceeded objectives for safety, quality, and performance while meeting all goals.

● Interviewed and approved driver applicants for the driver position.

● Training and performance management – responsible for performance feedback, training, and annual

reviews; new hire training – commended for exceptional retention record

Universal Marketing Representative

Xerox – Seattle, WA

● Promoted to a Universal Marketing representative working with accounts such as Bank of America in

Washington, Oregon, and California; Hewlett Packard Medical; and Fluke Electronics.

● Exceeded sales goals by effectively applying analyzed data to marketing campaigns.

Middle Markets Representative, Philadelphia, PA

EDUCATION

MBA: Marketing and Operations Management

University of Cincinnati – Cincinnati, OH

BA: English

Rutgers University

Varsity Letter – Tennis

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