Data Entry Customer Service

Michael Patrick Cook

Regions Financial Corporation

*********@*****.***

Profile Summary

Experienced professional with a successful career in banking, administration, operation, & retail operations.

Excel at interfacing with others at all levels to ensure organizational goals are attained.

Proactive within business structure to achieve goals.

Possess excellent interpersonal, analytical, organizational skills and multitasking.

Excel within highly competitive environments where leadership skills are the keys to success.

An effective Team Leader with the skills necessary to direct, train, and motivate staff to its fullest potential.

Developed Banking Relationships both inside and outside of Regions that are essential.

Willingness to learn multiple more skills to advance & be promoted through the ranks of profession and within the Bank.

Banking Employment

Regions Bank, Birmingham, Alabama

2004 - Present

Wire Transfer Implementations

Process daily work from all areas of the Bank, maintain work flow and phone coverage throughout the group.

Backup for End of Day & Start of Day Operations, including balancing Bank’s assets with Federal Reserve & ACH.

Assist in maintaining Department monthly/yearly statistical reporting.

Offer ideas when needed for improved work flow.

Create tracking documents such as Excel Spreadsheets with formulas across workbooks for calculations.

Responsible for training new Implementation Associates.

Assist Supervisor & Director with special projects as needed, including system testing, configuration, writing procedures, point of contact when Supervisor or Director are out of office for Implementations.

Inner working knowledge of Wire System MTS & Putty Application.

Knowledgeable of Mainframe applications ranging from T000, IVCS, RFIQ, AL/GA/TN/FLMICB, & previous use of TSYS & ACAPS.

Knowledgeable of Reg-E UCC-4A, BSA/AML, OFAC, Dodd Frank, FINCIN, Patriot Act & Domestic/Int’l Wire Banking regulations.

Build & maintain contacts both in-bank and out-bank.

AmSouth Bank, Birmingham, Alabama

2001 - 2004

Reg-E Investigations Clerk

Investigated claims on Telephone & Internet Banking payments made to merchants when not received.

Data Entry, customer/employee communications.

Daily work filing and maintaining of work flow.

Became a main point of contact both internal & external persons.

Education

University of Montevallo

Completed 3 of 4 years Bachelors Degree in Trumpet Performance

1998-2001

Accomplishments

2007 Outstanding Employee for Customer Service Award for the month of March from the Tennessee Corporate Treasury Management Group (Garth Kilburn-SRVP).

Who’s Who Among American High School Students 1997 & 1998.

*Other information, such as job history and references supplied upon request*

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