WORK EXPERIENCE

Vodacom Customer Care Agent

Tangerine/ Vodacom Lesotho August 2019

Develop strategies to improve customer relation, increase brand awareness and sales of products.

Administration of inbound and outbound incoming calls. Solving customer problems.

Ensuring customer satisfaction.

Charlie Gold Smith Associates June 2018- January 2019 Biometric Payroll Enumerator of Government of Lesotho. My duties included ensuring that civil servants payroll documents are complete for smooth information capture. Collecting civil servants payroll data.

Production and marketing officer.

Mophits Bakery January 2018- May2018

Overseeing production and marketing work.

Maintaining good relations with clients.

Program Coordinator

Global Leadership Program (GLP) May 2017-December 2017 Recruiting and selecting of potential applicants, interviewing potential applicants,training and development of employees, resolving employee grievances, keeping good relations with both internal and stakeholder groups.

DAPHNE DIAHO

Communication Specialist and Administrator

PERSONAL PROFILE

I am a young self-driven and

professional individual who has

had ample experience in

production, stock controlling, HR,

marketing and PR roles. I have

both good interpersonal and

intrapersonal skills. I am highly

motivated by growth and

development of company goals

and objectives.

CONTACTS

Cell: +266-********

Email:

advsq7@r.postjobfree.com

HOBBIES

I enjoy travelling, yoga, giving

back to the community, engaging

in corporate policies that benefit

the environment and awareness

campaigns.

SKILLS

Professionalism and strong work

ethics, thrives in a team

environment, problem solving

skills, good communication skills

and leadership skills,able to work

under pressure and interpersonal

skills.

ACCOMPLISHMENTS

Project coordinator, a mentor of

young women between ages of 18-

24 under USAID funded project

and a certificate of International

Youth Foundation Training of

trainers.

EDUCATIONAL BACKGROUND

Year of study Institution and qualification obtained Year 2011-2015 Limkokwing University of Creative

Technology (LUCT)

BA (HONS) in Professional

Communication.

Year 2008-2010 Lesotho Institute for Public Administration and Management (LIPAM). Diploma in Public

Administration and Management

Year 2006 L.I.F.E High School (COSC).

Year 2001-2003

Year 1994-2000

L.I.F.E High School Junior Certificate (JC).

Moshoeshoe II R.C Primary.

REFERENCES

Lesotho National Development Corporation

Mr Lerato Tsoinyane (Brand Marketing Specialist)

advsq7@r.postjobfree.com,

+266-********

Global leadership Program

Mrs Punku Dlamini (Supervisor)

advsq7@r.postjobfree.com;

+277-********

Vodacom Lesotho

Miss Figele Tshabalala (Team Leader Call Center)

advsq7@r.postjobfree.com;

+266-********

Contact this candidate