Call Center agent, administrator,Project Coordinator of USAID project
Resume:
WORK EXPERIENCE
Vodacom Customer Care Agent
Tangerine/ Vodacom Lesotho August 2019
Develop strategies to improve customer relation, increase brand awareness and sales of products.
Administration of inbound and outbound incoming calls. Solving customer problems.
Ensuring customer satisfaction.
Charlie Gold Smith Associates June 2018- January 2019 Biometric Payroll Enumerator of Government of Lesotho. My duties included ensuring that civil servants payroll documents are complete for smooth information capture. Collecting civil servants payroll data.
Production and marketing officer.
Mophits Bakery January 2018- May2018
Overseeing production and marketing work.
Maintaining good relations with clients.
Program Coordinator
Global Leadership Program (GLP) May 2017-December 2017 Recruiting and selecting of potential applicants, interviewing potential applicants,training and development of employees, resolving employee grievances, keeping good relations with both internal and stakeholder groups.
DAPHNE DIAHO
Communication Specialist and Administrator
PERSONAL PROFILE
I am a young self-driven and
professional individual who has
had ample experience in
production, stock controlling, HR,
marketing and PR roles. I have
both good interpersonal and
intrapersonal skills. I am highly
motivated by growth and
development of company goals
and objectives.
CONTACTS
Cell: +266-********
Email:
***************@*****.***
HOBBIES
I enjoy travelling, yoga, giving
back to the community, engaging
in corporate policies that benefit
the environment and awareness
campaigns.
SKILLS
Professionalism and strong work
ethics, thrives in a team
environment, problem solving
skills, good communication skills
and leadership skills,able to work
under pressure and interpersonal
skills.
ACCOMPLISHMENTS
Project coordinator, a mentor of
young women between ages of 18-
24 under USAID funded project
and a certificate of International
Youth Foundation Training of
trainers.
EDUCATIONAL BACKGROUND
Year of study Institution and qualification obtained Year 2011-2015 Limkokwing University of Creative
Technology (LUCT)
BA (HONS) in Professional
Communication.
Year 2008-2010 Lesotho Institute for Public Administration and Management (LIPAM). Diploma in Public
Administration and Management
Year 2006 L.I.F.E High School (COSC).
Year 2001-2003
Year 1994-2000
L.I.F.E High School Junior Certificate (JC).
Moshoeshoe II R.C Primary.
REFERENCES
Lesotho National Development Corporation
Mr Lerato Tsoinyane (Brand Marketing Specialist)
*********@****.***.**,
Global leadership Program
Mrs Punku Dlamini (Supervisor)
************@*****.***;
Vodacom Lesotho
Miss Figele Tshabalala (Team Leader Call Center)
****************@*****.***;
Contact this candidate