Remote Customer Service

LINDSAY COLLINS

*** ********** ******* ****** ************** TN 37075 615-***-****

**************@*****.***

As a smart, energetic, creative, and independent worker with more than 16 years of customer service experience, I seek a position that allows me to leverage my talents to the fullest extent. Having owned two women-led small businesses, my track record reflects strengths in strategic planning, small business startup, a dedication to customer service, social media marketing for small business, attention to detail, maintaining positive customer-client relationships, and verbal and written communication.

OCTOBER 2020 – PRESENT

OWNER, Clay Bae Designs

Began Clay Bae Designs as the sole owner of a small business startup, with a focus on strategic planning, budgetary resources, supply and inventory, and prioritizing customer experience. My experience as a creative artist is reflected in the quality of my products and attention to detail, from producing each handmade item to it reaching the customer. I drove business through social media, targeted ads, events, word of mouth and networking with other small business organizations. In its first year of operation, Clay Bae Designs has over 1K social media followers and a high percentage of return customers. Additionally Clay Bae Designs has earned a local following by being featured at local arts and craft events. Maintaining a valued relationship with event coordinators, local small businesses, venue owners and other vendors.

2007 – 2018

COSMOTOLOGIST, SELF EMPLOYED

In my 16 year career experience with owning a small business in the cosmetology profession, my skills were direct client relations, communication, building customer relationships, ensuring clients felt that their needs were met, sales, keeping a healthy and clean workspace, cosmetology skills as a color and cutting specialist, financial bookkeeping, scheduling and cancelling appointments, and maintaining a high percentage of return customers. Above all, my favorite part of the job was providing a quality customer experience. Working in the fast paced, ever changing environment gave me a unique ability to learn a dynamic skill set to become a wonderful customer advocate.

SPRING 2007

COSEMTOLOGY LICENSE, Tennessee Technology Center

SKILLS

•Customer advocacy

•Communication with a wide range of people

•Customer engagement

•Time management

•Strategic planning

•Attention to detail

•Creative problem solving

I participate and volunteer time and resources to the Women’s Collaborative Movement to support other women in small business and generally look for opportunities to support other small businesses in my community. Outside of my direct community, I’ve supported the Annual Duck River Cleanup on multiple occasions, and continue to financially support Boy Scouts of America and the National Public Radio. For fun, I enjoy being outdoors with my kids, making art, working events with my small business, as well as participating in my women’s monthly book club.

Contact this candidate