Service Representative Customer
Resume:
B
Alicia Bell
******@*****.***
Palm Bay, FL 32909
SUMMARY
Hard working individual who wishes to elevate her working career. Has very good customer service skills along with experience. Loves to build report with individuals and help them succeed in life.
SKILLS
Dish preparation
Food safety understanding
Effective customer upselling
Cpr certification
Point of Sale (POS) system operations
High-volume dining
Buffet setup and takedown
Menu memorization
Table Bussing
Dining customer service
Liquor, wine and food service
Safe food handling
Seating assignment preparation
Menu knowledge
Food safety certification
EXPERIENCE
Server
Indian Harbor Beach, FL
Eau gallie yatch club/ Sep 2021 to Current
Provided exceptional service to high volume of daily customers. Operated POS terminals to input orders, split bills and calculate totals. Displayed enthusiasm and knowledge about restaurant's menu and products. Greeted customers, answered questions and recommended specials to increase profits. Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Served food and beverages to patrons and confirmed complete orders. Explained menu items, describing ingredients and cooking methods upon request. Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Cleaned tables and chairs to prepare dining area for next customers. Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Stocked service areas with supplies during slow periods. Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Prepared checks, itemizing total meal costs and taxes. Informed customers of daily specials and signature menu items. Presented menus and answered questions regarding items. Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Took reservations and to-go orders to streamline process for both customer and restaurant.
Promoted desserts, appetizers and specialty drinks to optimize sales. Set up tables in between patrons to reduce wait times. Filled condiments and napkin containers during slack periods. Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Also was a bartender
Also was a hostess
Customer Service Representative
Melbourne, FL
Dunkin Donuts & Baskin Robbins/ Apr 2018 to Sep 2021 Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Developed strong customer relationships to encourage repeat business. Educated customers on special pricing opportunities and company offerings. Took orders
Collected payments
Made orders
Assistant Manager
Palm Bay, FL
Circle K Gas Station/ Mar 2016 to Jun 2017
Resolved customer inquiries and complaints requiring management-level escalation. Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Delegated daily tasks to team members to optimize group productivity. Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Delegated work to staff, setting priorities and goals. Filled atm in the morning
Counted and refilled safe
Teller
Melbourne, FL
Club52/ Apr 2015 to Feb 2016
Quality customer service
Take people's bets and collect payment
Make payouts to winners
EDUCATION AND TRAINING
High School Diploma
Eau Gallie High School May 2010
Melbourne, FL
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