Sales Associate Customer Service

KATHRYN McKNIGHT

**@****************.*** • **** Bucks Ford Dr., Riverview, FL 33578 • Cell: 813-***-****

Professional Experience

CITGO PETROLEUM CORPORATION (One of the leading sellers and marketers of fuel and industrial products) FL

Territory Manager, APEC (Automated Petroleum & Energy Co.) 1981 – 2017

Led a team of high performing professionals for liaison between APEC and convenience store dealers, leases and contracts, real estate, sales, customer service, networking, property maintenance and appearance inspections.

Led a sales portfolio of $120M and increased territory sales by $5M/year throughout the state of Florida

Increased real estate value of properties and rental income by $2M/year

Revamped closed stores without a dealer to high performing stores increasing value by 18%

Implemented marketing strategy and promotions with live bands and radio spots to increase gas sales by $0.5M/year

One of my store achieved # 1 Citgo store in Florida Award due to best customer service and business operations

Improved cleanliness, store setup and customer service to bring more business and to create loyal customers

Instituted a culture of CANI Constant and Never-ending Improvement

PITNEY BOWES (Leading business for shipping and data needs optimizing e-commerce business) Tampa, FL

Account Sales Representative 1989-1994

Led $2M of existing and new business, 40% sales achieved by cold calling, negotiated leases and contracts

Achieved the Leadership Sales Conference Award to Maui, HI for being in top 2% high achievers

GTE Mobilnet (Leading provider of Telecommunication Services and Cellular phones) St Petersburg, FL

B2B Sales Associate 1994-1995

Led a sales portfolio of $540k for B2B sales and inside sales for providing customized cellular services to clients

Won a trip to Bahamas for outstanding sales achievement

ACCOUNTABLE ACTIONS (Hold my clients accountable to achieving their highest potential) Riverview, FL

Founder & CEO, Peak Performance Strategist 2017 – current

Led my clients by utilizing empathetic listening, transformational strategies and emotional intelligence to guide and counsel them to become the outstanding version of themselves in a results-oriented approach

Coached my clients to build and maintain healthy relationships, held them accountable to their individualized action plans, motivated, inspired, challenged and propelled clients to their highest potential.

Motivated my client to get back to normal after depression as she lost her college son in an unfortunate car accident

Coached my client to achieve weight reduction of 40 lbs., achieve a freedom as well as acceptance from community

Helped a couple with their teenage daughter to effectively manage communications and revitalized relationship

Coached several twenty-year-old’s with fitness and nutrition to achieve a major transformation with toning, more energy, stronger core and defined muscles.

Helped my clients to manage spouse relationships and coached them in their personal healing.

Education

UNIVERSITY OF TAMPA Tampa, FL

Bachelor of Science in Marketing 1986 – 1989

Skills

EMOTIONAL INTELLIGENCE

EMPATHETIC LISTENING

CONGRUENCY

EXCELLENT COMMUNICATION

FITNESS & NUTRITION EXPERT

DEEP INTUITION & INSIGHT

POWERFUL QUESTIONING

LIVE THE LIFE I PREACH

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