Dhivya Kumarakannan

Troy, Michigan (*****)

Email: advskt@r.postjobfree.com Phone: +1-248-***-****

Senior QA Analyst

Well qualified and highly motivated Software QA Analyst over 8+ years of experience in Quality Assurance Planning, Product development and Testing Lifecycle of Web and Client/Server applications. To obtain a challenging and rewarding position as a QA Analyst position in an organization that offers professional growth and development.

Summary of Expertise:

•8 years of experience in software system testing, strong knowledge of standard industry QA methodologies and Software Testing Life Cycle (STLC), including Test Strategy Preparation, Test Plan development, Test Case for manual and automated testing.

•Worked with AAA Life Insurance company as a QA Analyst till Oct-2022

•Worked with Total Life Changes-Multi level marketing company as QA Analyst in E-Commerce Testing

•Experienced and involved in Software Testing and Information Technology in a team development and individual environment on major domains including Financial, Banking and E-commerce applications.

•In-depth knowledge of QA testing procedures, testing cycles and QA testing.

•Comprehensive knowledge of software quality assurance methodologies, multiple technical platforms, and web server environments.

•Experienced in creating Test Plans for each Sprint derived from complex requirements and specifications

•Good Understanding of complex Web Based Applications and its functionalities (Test & Production Environment)

•Solid history of discovering errors, resolving defects and ensuring clients expectations are met with high quality software solutions.

•Experience in collaborating with developers and project managers to accomplished milestones.

•Extensive knowledge of application development methodologies, quality assurance planning and development techniques.

•Worked with Software Engineers and Product Owners to implement quality into new features at all stages of a Software Development Life Cycle (SDLC) and a Software Testing Life Cycle (STLC).

•Operated under Agile and Scrum framework to complete releases every week and well-organized sprints.

•Used test management tools such as JIRA, HP ALM, QTest to document test cases and defects and traced test cases to business requirements.

•Contributed to product success through testing, identifying and writing test cases, analysing requirements and tracking issues.

•Experienced on writing SQL queries to extract data from various source tables to perform database testing.

•Experienced in identifying and reporting software defects in clear and concise manner

•Experienced in defining and executing test data acquisition, including test data generation and manual data preparation.

•Performed SQL statements for set up data and retrieve data for tests.

•Experienced in developing and executing SQL queries in an Oracle environment to confirm database operations performed by software applications using Oracle

•Expert on Web Environment, Web Elements and Operations on Web Elements.

•Possesses good understanding of Functional and Regression Test Automation.

•Experience in API testing using Postman and updated test results with the team. Experience with Swagger to test REST api’s

•Proficient in triage software defects providing development staff with adequate information for remediation.

•Capable to adjust priorities to multiple demands and unanticipated events as wells as adjust decisions and actions to new information.

•Skilful to up-to-date with new technologies, operating systems, automated testing tools in order to maintain an awareness of technological advances.

•Strong interpersonal skills with ability to work in a collaborative environment as well as independently with minimal supervision

•Experience in identifying trends, provide recommendations for process improvements, identify gaps to improve performance and present to Management.

•Experience in worked with minimum supervision and with under pressure which allowed me to take ownership of assigned tasks and overcome challenges.

•Fast learner, well organized, self-motivated, active, hardworking, trustworthy and reliable, responsible, positive, honest, confident and open-minded team player with strong interpersonal skills and analytical mindset.

•Freelanced in “Crowd Testing” platform – Testbirds.com as QA Tester

Technical Skills:

Testing Tools: KATALON Studio, SOAP UI, Swagger

Test Management: JIRA, HP ALM, Zephyr, QTEST and Confluence.

Databases: MS SQL Server, MYSQL, Mainframe

Educational Qualification:

•Bachelor of Science in Physics, Madras University, Chennai India. 2009

Professional Experiences:

AAA Life Insurance

Livonia, Michigan

November 2021 – October 2022

AAA Life is an insurance company and the Quality Assurance team help with testing and maintaining the Internal-Application FAST (Flexible Architecture, Simplified Technology)

Good exposure to API tools like Soap UI

Working in Agile-Scrum methodology

Tools- Mainframe database (Life+), MS SQL studio, SOAP UI, QTEST, AccelQ Automation, JIRA, HP ALM

Supports with the Production validation and Database validation

Responsible for Test Plan creation, Test cases preparation and in getting UAT approval for each requirement

Work with Business end users for Production support

Used Mainframe database to look up policies and update the records. Migrating policies from Mainframe to web application

Total Life Changes(shop.totallifechanges.com)

Chesterfield, Michigan

January 2019 – October2021 (Contract)

Total Life Changes is a Multi-level marketing company’s selling different kind of Health products to their valuable customers. TLC makes it a priority to continually look for solid products that are affordable, effective, and of the highest quality. TLC uses only the highest grade of vitamins and supplements. TLC also makes it a priority to stay on top of the latest nutritional news and trends, and they are always looking for opportunities to bring new products to the marketplace. Today, the TLC product line includes an array of wellness solutions developed to help people look and feel their best, including: vitamins, weight loss supplements, coffees, essential oils, skin care products, and more.

Accomplished Responsibilities and Tasks:

•Worked with Agile Scrum methodology, involved in full life cycle of the project, attended daily Scrums, Sprint Planning, and Sprint Review Meetings, update the test data as per the frequently changing requirement.

•Analyzed System Design Documents and involved in the review discussions of Business Requirements.

•Actively participated to developed Test Plan and Test Approach artifact with resource requirements and time estimates.

•Interacted with the development team to design the test plan and Test scenarios for critical deliveries.

•Coordinated between development team and QA team in both test planning phase and active testing cycle for e-commerce testing

•Designed and developed Test Scenarios, Test Cases and steps for various Business Processes covering both positive and negative testing requirements.

•Performed Manual Testing of web-based applications and used JIRA for Project and Test management purpose.

•Reviewed test scenarios/test cases prepared by the QA team for functional testing, system integration testing.

•Used Zephyr for creating and documenting Test Plans/Test Cases and register the expected results.

•Extensively used SQL *plus and Oracle SQL Developer tools to access and manipulate Oracle database and validated back-end testing.

•Configured the connection between MS Excel and JIRA to store test cases and bugs.

•Conducted and responsible for Testing Scenario sign-offs and test result sign-offs

•Participated scrum calls and prepared necessary documentation related to testing status and platform readiness assessments.

•Involved in writing, executing and enhancing scripts using various validations steps.

•Executed test scripts on the basis of the existing framework

•Submitted Bug Reports using JIRA systems

•Performed manual cross-browser Testing and as well as cross platform testing.

•Used JIRA and Zephyr to track, report, and manage defect throughout the test cycle and attended Defect Status Meeting on daily basis during testing cycle.

•Communicated with Application Developers, Project Manager and other Team Members on Application testing status.

•Created metrics, evaluated, and provided reporting on effective test coverage to management.

•Made recommendations to improve product reliability, performance, and quality assurance best practices and processes.

•Coordinated production releases across multiple operational, technical, and support teams.

Environment: JIRA, Katalon studio, MS SQL Server.

Senior Software Test Engineer at Hexaware Technologies(India)

Client: CITI Bank USA

Sept 2013 – October 2014

Citi Bank offers simple, personal and fair financial solutions to help potential customers prosper.

One Source CRM (Customer Relationship Management - Product of Microsoft) is a UI application used by Banker to perform various functions of Customer. There are multiple level of Access and usage in the same application where they can perform various function as per the Role & Designation. CRM is one stop application for bankers, which needed extensive testing of various Access Levels and Usage. Below are the some of the duties performed in this Project

Tools used: HP Quality center, HP ALM 11

Accomplished Responsibilities and Tasks:

•Prepared, created and implemented systems quality assurance reviews for numerous applications.

•Created comprehensive test plans, test scenarios, and other needed documentation to ensure high quality QA deliverables and accurate projected timelines.

•Conducted test planning on assigned projects and ensured all needed test artifacts (test plans, test scripts, traceability matrix, etc.) were produced in the needed timeframe with expected quality.

•Performed moderately complex to complex test data conditioning, regression testing and testing validation.

•Validated & enhanced test scenarios, test scripts with additional negative cases, boundary value analysis.

•Performed Cross-platform, Functional, Regression testing, UI testing for Citi Bank web application.

•Built and executed manual test scripts.

•Validated data by running SQL queries against the database.

•Tested and verified data table content by using SQL queries.

•Participated in business and functional requirements and technical design reviews to develop an understanding of testing requirements, created test cases.

•Performed Manual UI Design testing for Web/Mobile for the Applications.

•Executed test cases for functional, validation, end-to-end, and regression testing.

•Executed tests for the validation of daily data extracts and reports that support critical business functions for clients.

•Performed Regression Testing to ensure frequent production changes are properly tested.

•Worked on multiple projects at the same time and was able to meet project milestones.

•Worked with developers during development life cycle and provide continues feedback

•Provided specific guidance on defects to developers.

•Effectively logged, tracked, and verified resolution of software and specification defects.

•Actively participated in QA Team meetings to discuss testing process and resolve issues.

•Provided test demos and conduct test result walkthrough for key stakeholders.

•Participated in regular QA Team meetings to discuss testing process and resolve issues.

•Interacted closely with developers, environment people, team manager, Technical lead and team members for feature issues and discussion.

Environment: JIRA/Zephyr, MS SQL Server

Senior Quality analyst at RR Donnelly India

Client: Bank of America

Sept 2011 – March 2013

Bank of America is the one of the Fortune 500 companies, which provides various banking services to the customer. I have worked as quality analyst on one of the core banking service -Statements. A bank statement which is issued periodically is very useful for keeping track of an account. As it is a schedule of all funds passing through the account, it has to be verified and ensured the details populated for an account is valid and accurate. Below are the some of the duties performed in this Project

Tools used: HP Quality center, HP ALM 11

Accomplished Responsibilities and Tasks:

•Involved in Feature Test cases and Scenarios preparation in TFS Application

•Have done Integration testing, Regression testing and Volume testing by executing feature test cases

•Tested various automated functionalities using QA interfaces (CAPS, Filezilla server)

•Identification of Bugs and reporting in TFS defect tracker. Retesting fixed bugs.

•Using FTP Filezilla to validate the automation process

•Testing Control features like Barcode validation, Web service call implementation (validating the XMLs), Look and Feel-UI, File validation of Input and Output etc

•Involved in the preparation of Feature test cases and scenarios in TFS.

•Executing Smoke tests, Feature tests and Regression tests

•Identifying bugs and reporting in TFS. Verifying bug fixes made by development team

•Designing the Test cases for the Change requests implemented in the software

•Using Mainframe File Aid to do Data validation and Data mapping

•Mentoring new joiners to the team.

Software Test Engineer at Wipro Technologies

Client: BestBuy Mobiles.

Jan 2010 – Aug 2011

BestBuy is the leading retail company in North America and many more countries, I have worked as a Quality engineer in various functionality under BestBuy Mobile line of business. Below are the some of the duties performed in this Project

Accomplished Responsibilities and Tasks:

•Testing a Retail application (BEAST), which is being used in more than 1300 Mobile stores (US, Canada)

•Involved in Test case Design and Prepared Test Scenarios for Unit and Integration testing, Functional Testing, Regression testing and End to End Testing

•Awarded as the Outstanding Performer in the project by the Client and Management

•Test Cases execution and defect logging and tracking it to closure

•Done Sanity testing, System and Functional Testing and UI Testing

•Testing the application in languages, Spanish, French and English

Professional References:

•Reference will be provided upon request

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