Time Delivery Security Guard

BETTINA LANDRUM

**** * ***** **, *******, ARIZONA, 85043, US • 602-***-**** • ****************@*****.*** Comprehensive understanding of commercial security systems and control room surveillance technology. Professionally adept at handling and resolving conflicts. With a keen eye for detail, anticipates trouble and takes steps to intervene and diffuse it. Keep meticulous records and logs.

Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Security

Security procedures knowledge

Security Guard Certificate

Customer service

First Aid training ([Year])

Patrolling

Customer needs assessment

First aid certified

Windows Vista

High School - 2007

Manhattan High School, West Campus - Manhattan, KS Psychology - Some college (No degree)

University of Phoenix

Trucking - Class A Truck Driver - 2012

American Institute of Tech - Phoenix, AZ

Communicate with management in a clear and concise manner. Immediately informed the manager of any accidents, injuries, or unsafe working conditions. Helped customers by answering their questions and completing their requests. Greeted customers with a smile and offered prompt and dedicated assistance. Provided attentive and skilled assistance to all customer needs. Handled customer complaints and took the necessary steps to resolve their problems. Provided special services, account updates, and promotional options to customers. Provide outstanding customer service to all customers who enter the store. Sanitized the workspace and equipment.

Used Microsoft draft and submit end-of-shift reports. Used excel to create and submit end-of-shift reports. Collaborated with security to reduce loss by identifying suspicious behavior and sharing information with personnel, including individual and item descriptions.

Handled products and equipment according to sanitary and safety standards. Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches. Customers are greeted and I assist them with their needs. Professional Summary

Skills

Education

Work History

Security Guard - October, 2010 to December, 2012

Allied Barton Security Services - Phoenix, AZ

Patrolled and monitored the premises in a company vehicle, on a bicycle, and on foot. Used effective time management when it came to personnel and security asset coordination and accountability. Followed established procedures and posted orders to enforce company rules, policies, and regulations to the general public. Kept track of employee activities and ensured that they complied with security regulations. Class A CDL Driver - November, 2012 to October, 2013 Werner Enterprises, Inc. - Omaha, NE

Provided excellent and professional service to ensure guest satisfaction. Collaborated with the team to determine the most efficient use of drivers based on load type and planned routes. Security Guard Officer - October, 2013 to November, 2015 Advance Security - Mississauga, ON

Remained calm, assertive, and mindful to think critically and solve problems during stressful situations. Assessed and deflected issues in emergency situations quickly. Prepared regular written logs and incident reports at the end of each shift. Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities. Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities. Security Guard Officer - August, 2015 to August, 2017 Blackstone Security Services, Inc. - Phoenix, AZ

Remained calm, assertive, and mindful to think critically and solve problems during stressful situations. Interacted assertively but non-confrontationally with all levels of personnel and the general public. Assessed and deflected issues in emergency situations quickly. Class A CDL Truck Driver - August, 2017 to February, 2020 Mat Transport Inc - Phoenix, AZ

Double-checked the contents of inventory loads against the shipping documents. Maintained a clean, neat appearance in order to maintain a professional company image throughout each shift. Conducted vehicle inspections, documenting any damage or issues in detailed reports prior to and after each shift. Met DOT requirements by keeping current records and documenting reportable incidents. Managed efficient cargo transfers to keep routes on track. Class A CDL Truck Driver - February, 2020 to April, 2020 EAGLE TANKER - Tucson, AZ

Conducted vehicle inspections, documenting any damage or issues in detailed reports prior to and after each shift. Met DOT requirements by keeping current records and documenting reportable incidents. Completed basic maintenance and minor repairs to keep the vehicle clean and running properly. Operated with caution and skill to avoid accidents and delays. Class A CDL Truck Driver - February, 2020 to May, 2022 Pringle truck in company - Phoenix, AZ

Double-checked the contents of inventory loads against the shipping documents. Maintained a clean, neat appearance in order to maintain a professional company image throughout each shift. Operated tractor trailer equipment safely and efficiently on a team of 2 employees. Conducted vehicle inspections, documenting any damage or issues in detailed reports prior to and after each shift. Kept a clean driving record by following all traffic laws, remaining cautious and alert in unfamiliar areas, and maintaining vehicle control at all times.

Fastened chains, straps, covers, and binders to secure the load during transit. Managed efficient cargo transfers to keep routes on track. Completed basic maintenance and minor repairs to keep the vehicle clean and running properly. Inspected the vehicle before and after trips, logging and reporting mechanical issues to avoid dangerous situations. Class A Truck Driver - May, 2022 to Present

Spectra360 - Las Vegas, NV

Used a Qualcomm device to track and maintain Hours of Service to comply with Federal Motor Carrier Safety Administration regulations.Gathered delivery instructions to double-check freight and routes for on-time delivery, and I adjusted routes as conditions changed.Used a Qualcomm device to track and maintain Hours of Service to comply with Federal Motor Carrier Safety Administration regulations.Developed and nurtured strong customer relationships through interpersonal, active listening, and skills.Contacted customers to inform them of delayed delivery times, resulting in a [Number]% reduction in calls to support lines.Gathered delivery instructions to double-check freight and routes for on-time delivery, and I adjusted routes as conditions changed.Used a Qualcomm device to track and maintain Hours of Service to comply with Federal Motor Carrier Safety Administration regulations.Developed and nurtured strong customer relationships through interpersonal, active listening, and skills.Contacted customers to inform them of delayed delivery times, resulting in a 1% reduction in calls to support lines.Inspected the vehicle before and after trips, logging and reporting mechanical issues to avoid dangerous situations. Gathered delivery instructions to double-check freight and routes for on-time delivery, and I adjusted routes as conditions changed. Used a Qualcomm device to track and maintain Hours of Service to comply with Federal Motor Carrier Safety Administration regulations. Developed and nurtured strong customer relationships through interpersonal, active listening, and skills. Contacted customers to inform them of delayed delivery times, resulting in a 1% reduction in calls to support lines. Inspected the vehicle before and after trips, logging and reporting mechanical issues to avoid dangerous situations. Unarmed Guards card

Class A CDL

Twic card

Doubles and triples endorsement

Tanker endorsement

Haz Mat endorsement

Perfect attendance from 08/2020 05/2022.

Used Microsoft Excel to develop inventory tracking spreadsheets. Designed improved quality assurance processes and trained 5 staff members in the new system. Collaborated with team of 5 in the development of CC TV . Designed improved quality assurance processes and trained 5 staff members in the new system. Certifications

Accomplishments

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