Security Officer Customer Service

Allen L. Smith

*** **** **** ****** ● Los Angeles, CA 90002 ● 213-***-**** ● *************@*****.*** QUALIFICATIONS

• 9+ years of Security and Loss Prevention experience, with management/supervisor training

• Certified MOAB (Management of Aggressive Behavior)

• Certified HAZMAT

• Certified FEMA Homeland Security

• Trained to work with and handle individuals with drug and substance abuse / mental health diagnosis

• Strong analytical and problem-solving skills, effective planner, organizer and team builder

• Certified Community Emergency Response Team Volunteer for the City of Los Angeles

• Secret Service Clearance – Department of Defense (DOD) WORK EXPERIENCE

Allied Universal Security (Rand Corporations), Santa Monica C.A. 4/2017- Present Security Officer

• Responsible for relieving and covering various posts within the Kaiser Permanente Hospital

• Serve as a lobby rover, ensuring guests/vendors are checked in properly and escorted to classified areas.

• Responsible for handling incident reports as needed.

• Monitor CCTV cameras for classified government sectors.

• Respond to alarms on the second level of the classified areas Securitas Security Service, Kaiser Permanente Hospital West, Los Angeles, CA 11/2012- 4/2016 Security Officer

• Responsible for relieving and covering various posts within the Kaiser Permanente Hospital

• Serve as a hospital rover, monitor floors and complete daily reports.

• Responsible for handling incident reports as needed.

• Provide excellent customer service; greet and guide patients to proper doctor offices and floors.

• Mobile unit closing and arming all the Kaiser MOBS Facilities. McRoberts Protective Services, Los Angeles, CA 9/2010 - 10/2012 Security Supervisor

• Responsible for coordinating and organizing work assignments/posts for various posts/buildings.

• Supervised security personnel in providing security, safety and protection for the staff and property.

• Monitoring CCTVs/cameras and preparing reports on any security issues.

• Conduct new hire training; handled verbal and written disciplinary actions of officers. New Image Shelter, Los Angeles, CA 10/2005 - 07/2009 Security Sergeant

• Supervised and trained 15 security officers.

• Monitored facility to ensure all areas were safe.

• Handled and diffused altercations with individuals with substance abuse.

• Implemented organization policies and procedures. EDUCATION

UEI College- Gardena, CA

November 2012

Certificate of Science - Criminal Justice

Everest College – Los Angeles, CA

Associate Degree – Criminal Justice

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