Service Coordinator Technician
Resume:
Timothy Miller
Portland, OR.
******************@*****.***
Objective: To obtain position of Driver
Summary of Qualification
Certified Canon black and white/color copiers, fax machines, and printers
Communicated with customers to ensure satisfaction
Developed options to solve usual/ unusual problems
Managed time, resources and territorial consideration
Provided high quality technical support to our customer base
Experienced in installation, maintenance and repair of digital generations of Canon, Panasonic, Mita, Toshiba, and Hitachi brands. All brand and models of binding equipment.
Developed strong installation and apprentice level repairs, entire RV units all systems and structures. Northwoods, Forest River, Columbia NW, Nucamp, Outdoors, and Coachmen.
Experience
Cook Solution Group Portland, OR
Level 1 ATM Field Service Technician 05/24/2021 – 02/17/2023
Performed scheduled preventive maintenance on NCR, Diebold, Hyosung ATM/ITM
Expertise in troubleshoot, repair replace parts on ATM /ITM
Delivered high level support for level 2 technicians, parts run, customer emergency and or vendor access to ATM/ITM safe, providing Kaba keys, customer training
Camping world Wilsonville, OR
Service Writer 09/01/2020 – 05/21/2021
Provided service, repair, maintenance, installation estimates to customers.
Schedule customer work orders with service technicians
Apache Camping Center Happy Valley, OR
PDI Technician 11/12/2019 – 03/23/2020
Trained in inspection, installation, and repair of all systems and structure, interior and exterior on new and used travel trailers, truck campers, folding trailers, toy haulers and fifth wheelers.
Performed accurate timely independent inspection of all units assigned. Turned in all inspection forms, warranty work descriptions, photos and parts usage.
Established competent installations and repair both independently and with team on all units assigned.
Proven expertise use maintenance/cleaning of company and personal tools (electric pneumatic and hand driven), ladders, hoisters, clamps, jigs, and test equipment. Strong adherence to safety, shop and workspace cleanliness.
MyBinding.com Hillsboro, OR
Binding equipment technician 04/2017 – 09/2019
Drove company vehicle to customer location Eastern OR. and WA. I-5 Corridor Bellingham to Ashland, OR. And WA. Coastal cities
Established pre communications to customer accounts as assigned by service coordinator, anticipated customer needs, parts and tools.
Performed strong diagnostics, and resolved equipment failures, completed maintenance and documentation for work orders, logged and billed service actions and estimates.
Managed repair shop activities, serviced customer equipment sent in for repair and shipped back to customer.
Triaged returned equipment for repair and resale, process freight damaged returns, liaison with manufacture for warranty credit returns.
Maintained all in house and production facility equipment completing repairs, upgrades, and scheduled maintenance.
Delivered excellent technical phone support to customers, nationwide.
Deciphered multiple manufacture technical and parts manuals, ordered parts from various manufactures.
Set high standards for customer relations, upgrading existing equipment, installation and training on new equipment.
Canon Solutions of America Beaverton, OR
Technician 03/2006 – 09/2016
Served existing accounts by analyzing work orders; planning daily travel schedule and confirming appointments
Installed new copier systems and gave instruction on operation, determined causes of office equipment failure
Corrected malfunction; completed preventive maintenance and documents service actions by completing forms logs and estimates
Maintained office equipment parts and supplies inventory; anticipates needs and acts to insure smooth operation of all business
Maintained customer rapport by following up to ensure customer satisfaction
Report to corporate office on a regular basis regarding account status, digital imaging sales leads, opportunities for growth and basic operation of the local business
Demonstrated good computer skills, Resolved simple networking problems
Education
Tigard High School, Tigard, OR High School Diploma
US Navy B/EE School Orlando, FL. Basic Electronics Certificate
US Navy A School Great Lakes, IL. Advanced electronics and fire control Certificate
US Navy C School San Diego, CA. Phalanx (Close In Weapons System) Certificate
Contact this candidate