Service Representative Security Guard

Brittany Arledge

913-***-**** ******************@*****.***

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About me

With 10+ years of experience providing client services, I have a proven track record of successfully building sustainable customer relationships.

professional objective

To provide a unforgettable customer experience for clients and staff. It is my goal to provide support to those I have the opportunity to serve and team support personnel.

Additional skills

●Team Communication

●100+ Professional Coaching Hours

●Professional Development Training

●Microsoft Office Suite

●Organizational Management

●Certifications?

experience

Distribution Coordinator - Hostess Brands

2019 - Present

Prepare daily route schedule for shipments

Print labels each day for product to be shipped properly

Direct customer to correct destination to pick up product

Answers any calls regarding product destination and time

Email all customers throughout the day regarding shipments times and pickups

Asst. Manager ALDO

2017 - 2018

●Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

●Confer with customers by telephone or in person to provide information about products or services, take or enter orders obtain details of complaints.

●Determine charges for services requested, collect deposits

Lead Packer Amazon

October 2016 – September 2017

●Load materials and products into package processing equipment.

●Clean containers, materials, supplies, or work areas, using cleaning solutions and hand tools.

●Examine and inspect containers, materials, and products to ensure that packing specifications are met.

Customer Service Representative Client Services Incorporated

May 2015 – September 2017

●customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bill.

●Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Kansas City Missouri Police Department

October 2012-June 2015

●Security Guard

●Answer numerous calls per day addressing Civilian inquiries, solving problems and providing new information.

●Politely assist civilians in person and via telephone.

●Operate electronics such as Multi Mode Radio and closed in circuit cameras.

●Operate doors and garages’ making sure building is secure.

●Streamlined customer delivery systems to ensure customer satisfaction.

Education

Southeast H.S.

Class of 2009

●Jr ROTC

●Cheerleading

●Track

College: Pinnacle Career Institute

Class of 2018

Dentistry

Results & Accomplishments

●Increased customer retention rate by 50%

●Increased sales by 70%

References

●Carina Devera; Area Manager – ALDO; 913-***-****

●Richard Gardner: Manager- KCPD: 816-***-****

●Ashley Kerr: Friend -816-***-****

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