Data Entry Administrative Assistant
Resume:
Lajone D. Benson
Dover, DE 19904
************@*****.***
CAREER OBJECTIVE
To obtain a professional position with a long term care agency that will provide an opportunity for professional growth by the consistent use of my skills and education. SPECIAL SKILLS
Knowledgeable in MS Office Suite. Excellent interpersonal and communication skills. Over ten years of management experience in the Human Services field, working directly and indirectly with families and public entities, providing consistent stellar customer service. EDUCATION
Associate Degree, Delaware Technical and Community College, Dover, DE Completed May 2004 Major: Human Services
Bachelor of Science, Wilmington College, Dover, DE Completed August 2007 Major: Behavioral Science
Licensed Social Worker – 2020, State of Delaware
PROFESSIONAL EXPERIENCE
04/2022 – Present Home Health Care Specialist, Coastal Home Care, Georgetown, DE Meeting with healthcare facilities on the behalf of residents/patients, providing needed staffing for patients, perform in-home assessments, assist with the completion of paperwork for submittal to State agencies, coordinate with outside social service agencies to assist patients with basic needs such as meals, shelter, doctor appointments, etcetera
05/2018 – 04/2022 Director of Social Services and Admissions Coordinator, Manor House, Seaford, DE
Coordinated care conferences for residents and families, completed PASSRs for short term rehab, addressed all grievances, arranged education classes for nursing assistants, addressing resident concerns, coordinated resident health care with outside agencies, coordinated with governmental agencies on the behalf of the residents 08/2018 – Present Director of Social Services, Delmar Nursing & Rehab, Delmar, DE Responsible for directing the Social Services department (developing, organizing, implementing, and evaluating all functions associated with Social Services) in accordance with current, applicable federal, state, OSHA, and local standards, guidelines, and regulations under the direction of the Nursing Home Administrator; successful in promoting and maintaining the highest degree of quality resident care at all times
10/2015 – Present Social Worker / Rehabilitation Unit, Harbor Healthcare, Lewes, DE Responsible for discharge coordination for rehabilitation unit, Address resident and family concerns, conduct/monitor care plans, order durable medical equipment, outline options with families regarding residents, manage phone calls and address concerns with outside agencies, “round” with Interdisciplinary team in effort to prepare for resident discharges, perform data entry 04/2015 – 10/2015 Social Worker Asst./Admissions Asst., Capitol Nursing, Dover, DE Responsible for assisting residents in the healthcare center with daily issues of living in a nursing home, monitoring care plans, leading care plan meetings with families, maintaining files for resident grievances, participating in interdisciplinary team meetings, data entry
05/2005 – 03/2015 CNA, Marketing Assistant, Interim Social Worker, Administrative Assistant, Westminster Village, Dover, DE
CNA 05/2005 – 01/2011, Responsible for providing daily patient care for up to twelve long term care residents
Marketing Assistant 01/2011 – 01/2013, Responsible for contacting potential prospects for the Assisted Living community, assisted residents with transition into the community, assisted with admissions and marketing materials, scheduled marketing events Interim Social Worker 09/2012 – 01/2013, Responsible for assisting residents with daily issues, monitoring care plans, leading care plan meetings with families, data entry, maintain files pertaining to resident grievances
Administrative Assistant 01/2013 – 04/2015 Responsible for assisting residents with maintenance problems, typing, light billing, maintenance of a small gift shop, supplies ordering, and other pertinent duties
05/2004 – 05/2005 CNA, Delaware Hospital for the Chronically Ill, Smyrna, DE Responsible for providing daily patient care, including but not limited to vital signs, sterile catheter care, oral care, bathing, and patient charting
05/1996 – 07/2004 Senior Case Manager, Whatcoat Social Services Agency, Dover, DE Responsible for working with homeless population, families with addictions, child abuse, domestic abuse, and neglect; worked closely with families to assure follow up for relapse prevention. Worked Division of Child Protection Services to evaluate and refer clients to appropriate service agencies. Conducted workshops for clients on various social services topics
REFERENCES
Available upon request.
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