Time Work Call Center
Resume:
Patricia Ann Phillips
Houston, TX. 77044
**************@*****.***
SUMMARY
Highly motivated professional proficient in building sound business relationships and determining customer needs. Proven ability to manage, prioritize and complete daily goals and tasks. Self-motivated and disciplined.
.EPIC
.Analytical
.Excellent Communication/Written Skills
.MS Office (Word, Excel, Powerpoint, Epic, PC skills in window environment) PROFESSIONAL EXPERIENCE
Houston Methodist Houston, TX
Lead Health Screener August 2021 - May 2022
Departmental - Proficient in using Epic onboarding computer system, patient services, screening visitors, demonstrating ICARE values, contacting floors for approval of visitors, enforcing the hospital and visitor policies. De-escalate any issues that may occur on a daily basis. CHRISTUS Health Houston, TX
Patient Account Specialist Senior February - July 2021 Departmental - Utilizes a strong background as a medical collection specialist to successfully resolve accounts. This involves performing collection activities related to follow-up and account resolution, and includes communication to patients, clients and reimbursement vendors. Customer Service call center environment with a focus on healthcare billing/collections. The University of Texas MD Anderson Cancer Center Houston, TX Patient Business Services Specialist 1996-2019
Departmental - Follow departmental division and institutional guidelines. Resolve and respond to Executive leadership and patient inquiries, via telephone, correspondence, email and in person for both professional and facility billing. Analyze complex accounts provides a response to patient's, providers and management. Research inquiries and request corrections if applicable. Provide itemized statements, discuss patient's balances due, payment processes and request audits of accounts. Processes prepare spreadsheets and financial agreements. Update and verify insurance via Epic. Exceeded yearly collections of $5M, goal set at $260K. Department Support - provide support in other areas of the department as needed. Prepare coverage and accept co-payments and patient deductible/out of pockets. EDUCATION
Houston Community College (non-degree) Certificate, Word Processing Use and Development
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