Senior Business System Analyst

ROCK BURGER

St. Louis, MO Area 314-***-**** ****.******@*******.*** www.linkedin.com/in/rockburger BUSINESS AND SYSTEMS ANALYST SYSTEMS ENGINEER

Active Directory, Group Policy and some Powershell, Microsoft Exchange 2013, SQL Server 2016 which includes DBA maintenance, procedures, and ad hoc code for import or export of files, Oracle SQL Developer Version 19 queries and Windows Server 2016.

Used SFTP, FTP, HTTPS, and AWS as an SFTP connection type within Coviant Diplomat and Globalscape apps.

Provide first and second level support for over 200 users on software and hardware issues. Work online queue support and call backs to end users and vendors to provide proper resolution, via Service Now requests and incidents.

Use VM Ware (VCenter) to install and manage virtual Linux and Windows servers.

Use ServiceNow and Jira for project/work status and updates.

Use Dynatrace, Splunk, Solarwinds, and Webex Teams (Spark) for server and application monitoring and SeriviceNow and Jira with Agile environment for project and work status.

Industry expertise in healthcare, government, direct marketing, payroll, personnel, financial, wholesale & retail.

Primary languages and platforms used are ADS/O, CICS, VSAM, COBOL II, IDMS, OS/MVS/XA TSO/ISPF, INFOMAN, ENDEAVOR, ROSCOE, JCL, UNIX/Linux.

Have Federal NAC confidential security clearance. TECHNICAL SKILLS

Operating Systems: Windows DOS, Microsoft Windows thru 2016 Server, MVS/VS/XA, OS/MVS, Apple/Mac, VMWARE 5.5, Unix, and Linux (thru Redhat and Centos Enterprise 8).

Hardware: AMDAHL, IBM 30XX, and HP Unix mainframes, Windows Compatible PC's, servers and laptops, Hewlett Packard Laserjet Printers, XEROX Color Printers, GENECOM dot matrix printers, various switches, various wireless routers, Android mobile phones and iPhones. Computer Languages: ADS/O, BASIC, COBOL, AcuCOBOL/MicroFocus COBOL, CULPRIT, DYL280, CICS, Crystal Reports, JCL, DB2, IDMS, Microsoft SQL, and Oracle SQL.

Platforms: Endeavor, Ethernet, INFOMAN, LIBRARIAN, ROSCOE, TSO/ISPF, UNIX/LINUX, Windows, Sharepoint, Confluence, ServiceNow, Jira, Dynatrace, Solarwinds, Splunk, Miro (shareable flow diagramming platform) and WEBEX Teams (Spark). Software: Microsoft Office (All versions), Crystal Reports (SAP/Crystal Decisions), Script / VS, ZPL II (Label Generation Software), SSH/Telnet software, Trading Partner PC/32 (EDI), Microsoft Exchange 2013, Active Directory, Adobe Photoshop, Microsoft Dynamics, RDP (remote login), RADMIN (remote login), Solarwinds Network Performance Monitor, Advanced Port Scanner, Advanced IP Scanner, ServiceNow, TIDAL Workload Automation version, Coviant Diplomat, Globalscape EFT Enterprise, ASG-Cypress version and Apache Utilities/Packages: IDMS Development Products: All IDMS products used in batch and online programming environments. JCL/IBM Utilities: All JCL utilities in Mainframe job execution environments. Database: IDMS, VSAM, DB2 batch and online environments. MS and Oracle SQL database queries. PROFESSIONAL EXPERIENCE

SPECTRUM – Maryland Heights, MO 2021 – Present

Senior Business System Analyst – Test Data Management Kelly Mitchell Group – Saint Louis, MO (contractor to Spectrum) 2019 – 2021 Business System Analyst III – Test Data Management

Utilize WEBEX Teams (Spark) for team and individual communications.

Use Splunk to search through logs tracking Prod and lower environment errors, and defects of Ordering Screen for error Triage.

Use Oracle SQL Developer Version 19 to create SQL queries to pull general test data each week for Test Bible spreadsheet for the group’s general data needs, and specific queries for Specific test data needs via Webex ping from team members.

Use MIRO to create and update Flow diagrams of current platform of Order flows of Spectrum Online order screens for Golden Eagle Platform migration.

Work with Postman and Soap UI to access and verify data being used when triaging defects of screen issues for all deployment environments.

Use JIRA cards to create and track development teamwork for the defects, errors, and modifications being tested for ultimate deployment.

Utilize HP Application Lifecycle Management to triage defects or testing issues. Once triaged, then ALM item is then assigned to correct DEV team to fix the offending code or data.

Test JIRA card work for each deployment release in the Ordering Web URL flow in Agent OS in the SIT lower environment. Regression testing for each deployment release from the QA/PreProd, UAT, and then Prod environments.

Provide BA support for the update deployments into each staging environment for the Ordering Team.

Utilize HP Application Lifecycle Management to triage defects or testing issues. Once triaged, then ALM item is then assigned to correct DEV team to fix the offending code or data.

Test JIRA card work for each deployment release in the Ordering Web URL flow in Agent OS in the SIT lower environment. Regression testing for each deployment release from the QA/PreProd, UAT, and then Prod environments.

Provide BA support for the update deployments into each staging environment for the Ordering Team. CENTENE CORPORATION – Clayton, MO 2018 – 2020

System Engineer, Automation Support/IT Enterprise Scheduling

Use RDP, to setup Test and Prod Windows 2012 servers for Globalcape EFT server upgrade. New servers are needed when current servers are to be upgraded. Upgrade software used to reduce program bugs, faster processing, and for FEDERAL security policy compliance.

Maintain Tidal Workload Automation, Coviant Diplomat, Globalscape EFT/SFTP hosting, and ASG-Cypress for user, debugging, and upgrade issues.

ROCK BURGER PAGE 2

Utilize ServiceNow (Request & Incident management application/service) to do the following:

Respond to incidents and requests, and maintain users with supported applications and in the hosted SFTP sites.

Use data connection methods SFTP, FTP, HTTPS, and AWS for all supported applications.

Maintain healthcare plans in our applications, which streamlined outdated health plans and brought on new health plans. This allowed the company to profit when adding health plans.

Create Disaster Recovery procedures and tests for applications.

Use Jira project and work status, Dynatrace, Splunk, and SolarWinds for server and application monitoring.

Use SharePoint and Confluence to maintain application usage and installation documents for Globalscape.

Use MS SQL and Oracle adhoc queries for Tidal, Coviant and Globalscape audit databases to track jobs and activity to streamline job processing times and eliminate job errors.

Use application software to support HIPAA Healthcare EDI Transaction set files and provider/claimant data files.

Write windows .bat scripts to help SFTP EFT jobs, which includes renaming files, zip and unzip files, and file deletion when job is done. WOLFF SHOE COMPANY – Fenton, MO 2000 – 2018

Systems Administrator, Programmer

Administer Linux and Windows servers using VMWARE 5.5 and RDP. Maintaining Microsoft Exchange 2013, Active Directory and Group Policy controlling security and email access of users. Use Solarwinds, and Advanced Port and IP scanner monitoring company network issues.

Setup domain controllers, application servers, email and financial software. Application servers includes a small web server with Apache 2.2.15.

Maintain Microsoft SQL procs, ad hoc code to export data, setup jobs, and import files for inventory budgeting and sales processing.

Provide 1st and 2nd tier support for all company users.

Issue queries used in tracking and updating users and vendors.

Microsoft Dynamics (Great Plains 2010) AR and AP application and DBA support.

Utilize RDP and RADMIN, maintaining software, hardware, network, and phone issues for all of company.

Analyze and prepare shoe pictures for application server and for shoe shows.

Write and maintain Linux scripts for file and program processing and .bash scripts for user login parameters and processing.

Research and purchase hardware and software for the company’s computer needs, per VP signoff.

Maintain online and batch programs using MicroFocus COBOL II with VSAM. Used SSH emulator, VI, UNIX character strings and JCL to write/execute programs for wholesale and EDI processing via Retail transaction type. FIRST DATA RESOURCES – Hazelwood, MO 1995 – 2000

Senior Software Development Analyst

Develop applications in COBOL II with VSAM for an IBM 30xx - OS/390 system running under MVS/VS/XA. Used TSO/ISPF, OS JCL, LIBRARIAN, ENDEAVOR, and INFOMAN for all aspects of my mainframe duties.

Temporary team manager, work delegation, analysis, system/program maintenance, program design, coding, testing, documentation, and debugging.

Analyze testing data and produce ad hoc reports. (Used DYL280, FileAid, and other analysis tools).

Support COBOL programs and JCL job issues thru incident ticketing software INFOMAN.

Program, develop, and maintain 100+ COBOL programs, execution JCL modules and procs. Application areas include financial reports and letters to merchant billing and profitability reports and letters. COMPUTER SCIENCES CORPORATION – St. Louis, MO 1993 – 1995 Senior Business Systems Analyst, Programmer

Work as a Consultant for US Postal Service

Develop applications in COBOL II and ADS/O with IDMS on an IBM 3090 system under OS/MVS using TSO/ISPF, OS JCL, and LIBRARIAN.

Work areas include system re-engineering, program design, coding, testing, documentation, and debugging. Use Microsoft EXCEL, and EASYTRIEVE to analyze testing data and produce data analysis ad hoc reports.

Application areas included re-engineering transportation scheduling (Advance Dispatch Generation) and Performance Measurement for transportation schedules for Postal Service.

Programming included maintaining and developing approximately 100 COBOL I/II batch programs (which included IDMS and VSAM) and 10 ADS/O On-line dialogs.

ADDITIONAL EXPERIENCE

FIRST DATA RESOURCES – Hazelwood, MO

Senior Software Development Analyst

COMPUTER SCIENCES CORPORATION – St. Louis, MO

Senior Business Systems Analyst, Programmer

EDUCATION

DeVry University – Kansas City, MO, Coursework in Computer Information Systems (64 credit hours) California R-1 High School – California, MO, Diploma

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