Customer Service Call Center

JUNE F BUSCH

*** ****** ***** – Mt Laurel, NJ ***54

Phone: 813-***-**** – Email: **********@*****.***

Date: March 8, 2023

Position: Accounts Receivable Specialist

I am writing in response to your position on Kansa. After reading your job description, it is something I am very interested in, as I am only seeking part time work at this time. I am very confident that I can provide you with the skills you are seeking.

I have numerous years of experience in collections that include the following:

10+ years in auto loan collections, asset recovery collections, repossessions, auction sales, and skip tracing.

10+ years in medical equipment leasing collections

2+ years in mortgage collections, 1st and 2nd mortgages

Customer Service

Computer Skills, to include Word, Excel, and Outlook, Lotus Notes, Lotus 123, used 1987- current

Time Management / Confidentiality

Strong attention to detail / audits of accounts

Data Analysis

Skip Tracing / fraud detection

I would welcome the opportunity to further discuss this position with you, if you have questions or would like to schedule an interview, please contact me by phone at 813-***-**** or by email, **********@*****.***. I have enclosed my resume for your review, and I look forward to hearing from you.

Sincerely,

June F Busch

Enclosure: Resume Below

June F Busch

306 Violet Dr. Mt Laurel, NJ – 813-***-**** – **********@*****.***

Professional Summary

Experienced customer service/Collections professional with strong leadership and relationship building skills. Vibrant Customer Service Associate highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player. Offering 30yrs experience in customer service/collections environments.

Commended for multitasking abilities and providing top notch service to customers daily.

Dedicated to enhancing department operations with an analytical and disciplined approach.

Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries.

Skills

Data Analysis Self-motivated / Extremely organized

Clerical support Call Center

Interpersonal and written communication Organized / Time Management

Quality Assurance Word/Excel/Office

Work History:

Freedom Mortgage – Customer Service Closing Rep – Marlton, NJ – 07/2019 to 05/2022

Set up appointments for Title Closing contract signings with customers, provided closing team with their work load for the day by distributing assignments.

IKEA North America –ISF Specialist - Westampton, NJ / King of Prussia, PA 01/2012 to 02/2018

Entered ISF filings for entire United States for all warehouses and stores, maintaining that products from overseas were able to enter the country.

Worked in a timely fashion to avoid penalties if filings were late by US Government.

Worked with numerous countries, suppliers to obtain information for filings, such as bill of ladings, certificate of origins, detail of container shipments, supplier information, date of departure and arrival on shipments.

Unemployment – Moved back to NJ – Family Reasons 05/2011 – 12/2011

HSBC Mortgage Services – Collections Representative, Tampa, FL - 07/2007 to 05/2011

Resolved challenging situations in a friendly yet firm manner

Recorded all information regarding financial status of customer

Used skip tracing resources to locate debtors reasons for delinquency

Using probing techniques to determine debtors reasons for delinquency

Negotiated to collect balance in full

Handled outbound/inbound calls daily with the goal of collecting owed debt

Call Center Environment

Education HS Diploma: Academic, 1971

Roxborough High School – Philadelphia, PA

Additional work History Summarized:

Freedom Mortgage (NJ) – Closing Customer Service - 07/2019 to 05/2022

Ikea Purchasing NA (NJ) – Customs ISF Specialist - 01/2012 to 02/2018

Aerotek Temp Srvcs (NJ) – Xerox Subsidiary – Customer Service 09/2011 to 12/2011

Aerotek Temp Srvcs (FL) – Medco Drug Co – Customer Service – 06/2010 to 09/2010

HSBC Mortgage Services(FL) – Sr. Collections Rep - Tampa, FL - 07/2007 to 05/2010

Aerotek Temp Srvcs (NJ) – Sr Collector Marlin Leasing – 03/2007 to 07/2007

Aggreko, Inc(NJ) – Accounts Receivable - 02/2005 to 03/2007

Ford Motor Credit(FL) – Sr Collection Specialist – 05/2003 to 02/2005

Tampa Tribune(FL) – Sr Collection Specialist – B2B collections – 07/2000 – 05/2003

Waste Mgmnt(NJ) – Collection Mgr– B2B Sr. Collection Spec 06/1999 to 01/2000

Franklin Acceptance(NJ) - Deficiency Recovery Specialist – 06/1998 to 06/1999

Copelco Capital – Sr. Collection Specialist – B2B collections - 09/1990 to 06/1998

JL Dobbs – Office Manager – Payables/Receivables – Payroll – 1989 to 1990

Maple Shade Mazda – Office Assistant – Relief Switchboard – 1988 - 1989

Classic Chevrolet – Accounts Payable Clerk – 1987 to 1988

Citicorp – Credit Analysist – Asst Repo Coord – repo titles – auctions – 1980 to 1987

WaWa Food Markets – Night Manager – 1978 to 1979

7-11 Stores – Clerk / part time – 1977 to 1978

Strawbridge & Clothier – Sales Clerk / part time – High School job

Homemaker in between jobs

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