Mail Processor Processing

Terry Carson-Tate

Buford, GA *****

404-***-**** - *************@*****.***

Professional Summary

Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Hardworking, dedicated and reliable. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly efficient, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Skills

Microsoft Word

Driver Communications

File and Database Management

Customer Service

DOT Standards

Time Management

Advising and Coaching

Coordination

Quality Management

Critical Thinking

Work History

06/2020 to Current

CRET Clerk

AMAZON – Pendergrass, GA

Processed incoming packages according to established procedures.

Processed documents and materials to disseminate information to appropriate parties.

09/2002 to 10/2019

Dispatcher/Driver

Interline Brands/Home Depot

Closely monitored dispatch board to triage and prioritize over 20+ daily calls.

Tracked delivery progress to identify possible delays and provide real-time updates to customers.

Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

Communicated with customers to provide delivery updates and resolution.

Monitored flow of paperwork and directed information to appropriate departments.

Directed dispatching, routing, and tracking of [Number] fleet vehicles.

05/1994 to 07/2002

Mail Processor

USPS – Birmingham, AL

Maintained customer satisfaction by responding to customer inquiries and complaints.

Labeled, weighed and processed mail and packages for efficient distribution.

Stamped sealed and sorted mail for delivery to other branches.

Used automated mail processing equipment to sort and collate mail.

Weighed letters and packages and calculated costs based on classification, weight, and destination.

Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.

10/1972 to 02/1994

Personnel Manager

Unites States Army – Fort Hood, TX

Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.

Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.

Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.

Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.

Education

06/1984

Associate of Science: Business Administration

Cameron University - Lawton, OK

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