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Administrative Manager Customer Service

Location:
Appleton, WI
Posted:
March 08, 2023

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Resume:

Troy Wallace

Kimberly, WI *****

advsbr@r.postjobfree.com

+1-920-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Corporate Administrative Manager

Progressive Converting - Appleton, WI

January 2011 to January 2023

Responsibilities included:

Leading the Admin management team.

Responsible for all converting revenue.

Responsible for all SKU inventories (~60,000 parts, 156,000 tons, 2.5 million Sq ft). Responsible for the procurement of all raw material and packaging supplies for 6 plants (CA, WI(3), PA, VA).

Collaborated closely with sales, scheduling, CSR team and transportation. General Manager

Progressive Converting - Pomona, CA

June 2008 to January 2011

Oversaw and managed the relocation of the paper converting facility from Sparks, NV to Pomona, CA. Relocated 3 paper converting sheeters, 1 rewinder, 1 carton packaging line and reinstalled all equipment in the Pomona, CA facility. Hired and trained all staff and completed the project on time and under budget. Customer Service Office Manager and Scheduler

Progressive Converting - Appleton, WI

June 2006 to January 2008

Relocated to Appleton, WI facility responsibilities included: Schedule all machines and packaging lines for a 24/7 operation. Managed customer service direct reports and account management. Procurement of all raw material and packaging supplies. Office Manager

Progressive Converting - Sparks, NV

February 1998 to June 2006

Greenfield start up and installation of entire converting plant. Lead customer service Admin team, scheduled all machines, coordinated inbound and outbound shipments, invoiced all converting jobs worked closely with floor operations. Machine Operator

Progressive Converting - Appleton, WI

August 1996 to January 1998

Certified paper sheeter operator on 5 different machines. Education

College Degree in Education

University of Wisconsin-Whitewater - Whitewater, WI August 1991 to June 1997

Skills

• Office Management (10+ years)

• Administrative/CSR Experience (10+ years)

• Microsoft Outlook (10+ years)

• Human Resources

• Accounts Payable

• Accounts Receivable

• Supply Chain

• Procurement

Military Service

Branch: Army National Guard

Service Country: United States

Rank: E-6 - OCS Graduate from the Wisconsin Military Academy December 1991 to December 2008

Served in the Wisconsin National Guard 32nd Infantry division. (1991-1996) Served in the Nevada Army National Guard IRR (1996-1998) Certifications and Licenses

Forklift Certified, Roll Clamp Certified

August 1996 to January 2023

ERP/MRP Systems

August 1996 to January 2023

Fluent in the following ERP/MRP systems.

SAP

Oracle

JD Edwards

CIMS

Epicor

MS Dynamics



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