Administrative Manager Customer Service
Resume:
Troy Wallace
Kimberly, WI *****
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Corporate Administrative Manager
Progressive Converting - Appleton, WI
January 2011 to January 2023
Responsibilities included:
Leading the Admin management team.
Responsible for all converting revenue.
Responsible for all SKU inventories (~60,000 parts, 156,000 tons, 2.5 million Sq ft). Responsible for the procurement of all raw material and packaging supplies for 6 plants (CA, WI(3), PA, VA).
Collaborated closely with sales, scheduling, CSR team and transportation. General Manager
Progressive Converting - Pomona, CA
June 2008 to January 2011
Oversaw and managed the relocation of the paper converting facility from Sparks, NV to Pomona, CA. Relocated 3 paper converting sheeters, 1 rewinder, 1 carton packaging line and reinstalled all equipment in the Pomona, CA facility. Hired and trained all staff and completed the project on time and under budget. Customer Service Office Manager and Scheduler
Progressive Converting - Appleton, WI
June 2006 to January 2008
Relocated to Appleton, WI facility responsibilities included: Schedule all machines and packaging lines for a 24/7 operation. Managed customer service direct reports and account management. Procurement of all raw material and packaging supplies. Office Manager
Progressive Converting - Sparks, NV
February 1998 to June 2006
Greenfield start up and installation of entire converting plant. Lead customer service Admin team, scheduled all machines, coordinated inbound and outbound shipments, invoiced all converting jobs worked closely with floor operations. Machine Operator
Progressive Converting - Appleton, WI
August 1996 to January 1998
Certified paper sheeter operator on 5 different machines. Education
College Degree in Education
University of Wisconsin-Whitewater - Whitewater, WI August 1991 to June 1997
Skills
• Office Management (10+ years)
• Administrative/CSR Experience (10+ years)
• Microsoft Outlook (10+ years)
• Human Resources
• Accounts Payable
• Accounts Receivable
• Supply Chain
• Procurement
Military Service
Branch: Army National Guard
Service Country: United States
Rank: E-6 - OCS Graduate from the Wisconsin Military Academy December 1991 to December 2008
Served in the Wisconsin National Guard 32nd Infantry division. (1991-1996) Served in the Nevada Army National Guard IRR (1996-1998) Certifications and Licenses
Forklift Certified, Roll Clamp Certified
August 1996 to January 2023
ERP/MRP Systems
August 1996 to January 2023
Fluent in the following ERP/MRP systems.
SAP
Oracle
JD Edwards
CIMS
Epicor
MS Dynamics
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