WILLIAM JACKSON
Professional Training Manager
********@*****.*** 708-***-**** Flossmoor, Illinois 60422
SKILLS
Customer Services Cost Sufficient Decision-Making Teamwork Training Supervisor Set Programs
WORK EXPERIENCE
Service Technician - Supervisor
Edge/Saela Pest Control Thornton, Illinois
06/2019 - Present
-Supervise a crew of six to meet standards and to maintain compliance with current federal, state and local regulations and including quality control checks on crew
-Conduct interior and exterior inspection of property
-Visit and conducted daily operation of commercial pest control service route
-Follow a route schedule upon request and service internal and exterior of apartments, homes and commercial buildings
-Meet standards and perform commercial checks on property
-Practice preventative safety pest and rodent measures for company and customers
-Service as a problem solver for customer and shared in-dept training for pest solution based on individual customer’s needs
-Provide exclusion work such as garage door, home doors, vent covers, attic clean-outs, crawl space and out sections
Service Technician
Orkin Pest Control
11/2019 – 05/2020 Alsip, Illinois
-Visited and conducted daily operation of commercial pest control service route
-Followed a route schedule upon request and service internal and exterior of apartments, homes and commercial buildings of all pest and rodent activity. Removal of unresponsive activity from the resident property
-Practiced preventative safety pest and rodent measures for company and customers
-Serviced as a problem solver for customer and shared in-dept training for pest solution based on individual customer’s needs
Senior Forklift Training Supervisor Driver
Warehouse Specialists Inc. Matteson, Illinois
03/2015 – 05/2019
-Trained and supervised five drivers to load and upload trucks
-Trained, guide and evaluate new warehouse workers
-Managed drivers scheduled and work performance
-Analyzed and completed shipment logs and tracked inventory levels
-Responsible for order new supplies as needed to in timely manner
-Submitted goals for improving workflow
-Checked the functions of facility equipment was properly maintained.
EMS Coordinator
1st Response Ambulance EMS, Inc. Chicago, Illinois
08/2008 – 02/2015
- Supervised 83 staff members and over 22 ambulances in ensuring the safety of policies and procedures
-Trained new employees on safety and medical life savings techniques
-Ordered medical supplies for the company
-Secured and updated all employees license were updated
-Communicated with the district managers to ensure satisfaction and with customer services
-Follow-up with improvement in work performance with staff members and company
EDUCATION
Emergency Medical Services Certificate Chicago, Illinois
Lead Instructor Certificate and Continued Education
Malcolm X College
02/2008 – 08/2008