Customer Service Advocate
Resume:
Kim Denise Kunkel
Bismarck, ND 58501
**********@*****.***
CAREER OBJECTIVE
Obtain a position where I can apply my enthusiastic approach and drive, strong organizational skills and the customer service skills I have developed with almost twenty years in various capacities with a large national insurance company.
EXPERIENCE
Dec. 2022 to present PeopleReady Bismarck, ND
Staffing Specialist
Recruit new applicants.
Generate sales.
Process payroll and invoices.
Assist with daily operations.
Mar. 2022 to Dec. 2022 Edgewood Golf Course Fargo, ND
General Manager
Coordinate and oversee daily operations and ensuring all guests have a positive experience.
Establish and monitor effective employee relations.
Hiring and scheduling of employees.
Handle the counting of tills and inventory.
2003–2022 CVS (formerly Coventry/Aetna) Bismarck, ND
Claims and Customer Advocate
Quality customer service answering a wide variety of claims/coverage questions for both providers and members.
Handled medical claims, adjustments, and benefits. This includes timely customer contacts, evaluating the claims for coverage, reviewing the medical bills, obtain medical reports, process claim payments within designated authority.
Utilized multiple computer systems and resources while completing the task at hand.
Researched and gathered information from various sources in order to process claims accurately and timely.
Maintain confidential files.
Mentored new programs and new hires.
Handled self funded groups in which I was specifically chosen for. In addition, handled dedicated accounts only a limited number of employees could have access to.
2020–2022 Ground Round Bismarck, ND
Bartender
Make drinks and serve up to 200 customer orders per shift.
Skilled in customer service and conversation.
Maintain secure and accurate transactions.
2017-2019 Memory Fireworks Bismarck, ND
Seasonal Manager
Operated my own firework stand including the setting up and tearing down.
Selling fireworks, assisting customers, and hiring of staff
EDUCATION
1989 - 1991 University of Mary Bismarck, ND
Generals and Nursing Class
1990-1991 Interstate Business Colleage Bismarck, ND
Medical Transcription
1989
Graduated from Napoleon High School
PROFESSIONAL ACCOMPLISHMENTS AND AWARDS
Received Aetna Employee of the Month nationwide
Recognized for reaching numerous metrics.
First work from home employee with Coventry Health due to my reliability and metrics
SKILLS
Excellent customer service skills.
Very detail orientated with excellent time management and organizational skills.
I learn quickly and have the capability to find answers quickly and accurately.
Able to utilize critical thinking and reasoning skills.
I am a loyal employee with staying power.
Able to work independently with little to no supervision and manage multiple tasks.
Positive demeanor and welcoming attitude at all times.
Ability to adapt to changes in the work environment, manage competing demands, and deal with frequent changes or unexpected events.
REFERENCES
Christine Zidek, Manager - Aetna
Courney Pfiefer, Manager – Ground Round
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