Skilled Laborer Customer Service

PARKER D. HYATT

ROCHESTER, NY 585-***-**** *********@*****.***

EDUCATION

St. Bonaventure University St. Bonaventure, NY May 2023

Bachelor of Business Administration in Marketing

RELEVANT COURSEWORK & PROJECTS

Contemporary Issues & Topics in Marketing (Spring 2023)

Consumer Behavior (Spring 2022)

International Marketing (Fall 2022)

Event & Sponsorship Marketing (Fall 2021)

Completed a marketing campaign project for the Community Missions of Niagara County’s Sweetheart Dinner – including event marketing, obtaining event sponsorships and event operation improvements

RELEVANT EXPERIENCE

Advertising Intern O’Keefe Reinhard & Paul Advertising Agency Remote January 2023 – Present

Conduct market research and analysis focused on branding, travel trends and college student demographics to present to leaders and teams within the company

Support and collaborate with teams to pitch new business

Assist with content writing for the website, blog, social media and sales/marketing materials

WORK EXPERIENCE

Skilled Laborer FSI General Contracting Rochester, NY June 2021 – August 2021

Maintained interior and exterior areas of several commercial properties with by landscaping and general maintenance duties

Collaborated with team members to achieve daily tasks

Learned new skills and applied to daily tasks to improve efficiency and productivity

Skilled Laborer Westside Professional Landscape Rochester, NY June 2019 – August 2019

Assisted in the construction of retaining walls/patios, dug drainage trenches and directed traffic to maintain safety around job sites

Communicated and collaborated with the team throughout each job

Line Attendant Royal Car Wash Rochester, NY November 2018 – February 2019

Provided an excellent customer service experience by greeting customers, selling monthly memberships and troubleshooting technology and equipment malfunctions

Efficiently directed traffic and prepared cars for wash

Cashier Village Bakery & Café Pittsford, NY November 2017 – February 2019

Supported front of the house operations by greeting customers, taking orders and preparing food

Consistently maintained a clean and orderly environment for customers and employees

Trained new employees by teaching customer service skills and demonstrating the use of equipment

TECHNICAL SKILLS

Proficient in Microsoft Office Suite, Google Workspace and social media platforms

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