Sales Associate Customer Service
Resume:
Erica Chambers
Work experience from ****-****
Timberlake, NC 27583
***********@*****.***
From game attendant to remote only I've worked from the New Jersey shore. All the way to a chair in front of my computer screen with a headset and a keyboard. Yet it still boils down to one thing
"customer service/support". I've always enjoyed doing this. No matter the high highs or the lowest lows.
Authorized to work in the US for any employer
Work Experience
Walt Disney world resort/customer care support
Remotely thru a agent
January 2020 to April 2020
Loved planning family vacations, helping with dinning meals, room changes etc. Answering daily questions such as" when parks where open" how long they where open " etc.Unfortunately due to COVID-19 all that changed & I was no longer needed. Carnival Cruise line customer service
Remote only thru an agent
August 2019 to December 2019
Changed room,checking on availability of on or off shore excursions. Setting up dinning reservation,drink plans along with answering questions from simple to complicated. Quite enjoyable. Bridal shop manager, wedding planner
Brass and Bows Bridal - North Carolina
March 2002 to May 2004
Managed the shop kept up with inventory. We also had a attached tanning beds was trained to run them. So kept up with appointments and so on. Took orders for floral arrangements etc Bridal store manager/wedding planner
City Bridal - North Carolina
November 1998 to February 2002
Managed an entire bridal shop, kept track of inventory of bridal dress,prom, bridesmaid,flower girl etc. Kept the books in order. Knew all of the vendors had a very great professional relationship with them. In the shop we also rented out tuxedo and decorations for wedding. Took down orders for floral arrangements.
Photo Lab Technician/Cashier
Winn-Dixie - North Carolina
February 1998 to January 2001
Customer service knowing my customers almost all the time by their name & phone #. Developing film along with different size packages etc. I also checked customers out in check out line. Really big on customer service
Customer service, cashier,sales department associate Walmart - Danville, VA
March 1997 to January 1998
Worked the department floors making sure the aisle were neatly lined & zoned. Along with in the filling out Fishing/Hunting/Gun licenses. Handled my cash register and drawer making sure it never was short. Along with loss prevention, which was keeping an eye out on shoplifters. Student Librarian Assistant
Averett University - Danville, VA
August 1996 to December 1996
Answered questions, checked out books for students and staff. Set up study rooms. Searched up information for those who asked, reshelved returned books, film, etc. Cashier/Customer Service/Sales Associate
Walmart - Manahawkin, NJ
May 1996 to August 1996
Worked the department floors making sure the aisle were neatly lined & zoned. Along with in the filling out Fishing/Hunting/Gun licenses. Handled my cash register and drawer making sure it never was short. Along with loss prevention, which was keeping an eye out on shoplifters. Game Attendant, cashier,food order
Fantasy Island Amusement Park - Beach Haven, NJ
May 1993 to September 1995
Worked the outside games handled money. Made sure to count back correct amount. Had to have great customer service for you really had to upsell everything. All in all it was a way of getting people to play games. So you had to draw them in. Certain days people were selected to go around and take food & drink orders. Also had to keep a eye on certain group of games make sure they had everything they needed. Which was enough change, material for what that game needed & or plain out help. So in a moments notice you had to be ready to troubleshoot & problem solve. Most of the time working 12 hr shifts. Cashier/Sales Associate/Customer Service
Walmart - Manahawkin, NJ
June 1994 to August 1995
Worked the department floors making sure the aisle were neatly lined & zoned. Along with in the filling out Fishing/Hunting/Gun licenses. Handled my cash register and drawer making sure it never was short. Along with loss prevention, which was keeping an eye out on shoplifters. Education
Some college
Skills
• Cold Calling
• Live Chat
• Order Entry
• Troubleshooting
• Salesforce
• Upselling
• Help desk
• Account management
• Microsoft Powerpoint
• Desktop support
• Network support
• Negotiation
• Floral design
• Technical support
• CRM software
Languages
• English - Fluent
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