Call Center Logistics Coordinator

David Gant

Lithonia, GA

*************@*****.***

+1-470-***-****

Authorized to work in the US for any employer

Work Experience

Help Desk Support

Experity - Atlanta, GA

January 2020 to Present

• Triage inbound calls from centers inquiring on matters related to; submitting cases for reinterpretation, changing patient demographics, checking on status of a live study, requesting to speak directly with a radiologist or submitting a complaint.

• Make outbound calls to centers to notify them of positive findings or to request additional information on studies.

• Monitor the live queue and ensure all live cases are being read within the contracted time, notify radiologists if a case is low and reassign cases if needed.

• Communicate with radiologists on anything that needs addressed such as rereads or missing information (missing images, history, demographics, etc).

• Provide Level I support to centers and submit IT tickets when needed.

• Open and close QA cases for radiologists.

• Monitor auto assign rules and manually assign specialty cases.

• Other duties as assigned.

Field Logistics Coordinator

Walmart Distribution Center - Atlanta, GA

June 2017 to April 2021

• Take call from clients from home

• Driving to location to pick up supplies

• Microsoft word date entry on goods

• Provide services to customers, such as order place

• Conduct searches to find needed information, using KYO systems

• Order and dispense supplies.

• Take dictation in shorthand or by machine and transcribe information.

• When required work consolidation doing picking, packing, singles and damage reports. Call Center Collections Agent

ERC - South Carolina

March 2016 to February 2017

• Make outbound telephone calls to customers informing them of their delinquent account

• Treat our customers with respect, empathize with their situation, and identify a win-win outcome for both the customer and the clients we service.

• Think outside of the box to negotiate the best possible arrangement.

• Performance is based on call compliance and daily call volume/effective resolution compared to assigned monthly goals.

Education

College Degree in Computer Engineering

Full Sail University - Winter Park, FL

February 2013 to April 2017

Skills

• Help Desk

• Technical Support

• Desktop Support

• Computer Networking

• Network Support

• Operating Systems

• Computer skills (6 years)

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