Systems Administrator Desktop Support

Gregg R. Brooke

*** ******** ***** • Ball Ground, GA 30107 • 770-***-****

***********@*****.*** • http://www.linkedin.com/in/greggbrooke Objective

Obtain a Network/Systems Administrator position in which extensive experience in many phases of Information Technology allows for positive contributions to the company. Professional Profile

Provide technical assistance and support to resolve network issues and system related issues

Provide support to users both in the office and in the field

Plan and provide security to the network/servers

Respond to day-to-day operational work such as managing network security rules, email policy, endpoint protections, and others while simultaneously multitasking with strategic project initiatives

Maintain existing security systems including implementing new features, performing upgrades, and managing technical configurations/policies across numerous technologies

Monitor and test network performance and provide network performance statistics and reports

Work with executive team members and decision makers to define business requirements and systems goals, and to identify and resolve business systems issues

Implement and configure security products for each agency, including vulnerability scanners, endpoint protection tools, firewall, VPN and network access control

Work with highly technical teams across diverse technical disciplines (development, engineering, documentation, policies, etc.)

Participate in the migration, configuration and rollout of new or upgraded hardware

Implement and manage Ethernet and IP networking; mapping out large multi-region connectivity

Establish and follow best practices and refine operational procedures Technical Experience

Network and network infrastructure installation, support, and administration

Microsoft Active Directory and Microsoft Azure

Microsoft Windows Server 2000/2003/2008/2012/2019/SBS2000/SBS2003/SBS2008/SBS2011

Microsoft Exchange 5.5/2000/2003/2007/2010/2013

Microsoft Windows 3.1/95/98/2000/XP/Vista/7/8/8.1/10/11

Microsoft Office 95/97/XP/2003/2007/2010/2013/2016/2019

Microsoft Office 365/Microsoft 365 and its administration

Firewalls, switches, hubs, and wireless networking components

Basic SQL and database administration skills

Server and desktop OS installation, configuration, and administration

Print management systems, such as PaperCut, to manage printer/MFP fleets

VoIP phone systems with focus on Avaya IP Office

Asset management and its related applications, such as MDM apps (MaaS360, InTune) to manage and maintain mobile devices

Help desk applications – use, management, and support

Low voltage cable installation and management

Design and manage disaster recovery procedures.

User guide and training material development

Professional Experience

DelStarr Enterprises, Inc. • Network Administration Consultant • Atlanta, GA • 1988 to Present Homestead Hospice • IT Manager/System Administrator • Roswell, GA • Aug 2007 to Jul 2022 Higher Level Solutions/CobbWebs • Sr. Systems Administrator • Marietta, GA • Jan 2002 to Jan 2008 TMX Interactive • Pre/Post Sales Engineer • Atlanta, GA • Apr 2001 to Oct 2001 Lockwood Greene • Senior Systems Analyst • Atlanta, GA • Apr 2000 to Mar 2001 CCSI • LAN Admin/Webmaster • Stone Mountain, GA • Mar 1997 to Apr 2000 EDG Incorporated • Senior Consultant • Atlanta, GA • Sep 1992 to Feb 1997

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