Support Technician Field

Adam Kunko

Woodbridge, VA 703-***-****

******@*******.*** linkedin.com/in/adam-kunko-a2022k

Server Support Technician

Implement, Service, and Consult Voice and Data Needs, Surpassing Customer Expectations.

Senior, seasoned field service technician with experience working in telecommunications industry, specializing in managing and maintaining voice and data networks. Advocate for customers with tenacity to see problems through to final resolutions at customer sites and data centers. Team leader who motivates members to extend best efforts to meet customers' needs and wants. Work with project managers, system designers, and local customer information technologists on installation projects to achieve goals.

Training and Development System Integration Service Installation Moves and Changes

Technical Skills

Platforms:

Unix-based, Linux-based

Applications:

Analog, Digital, VOIP, Voice, Data

Tools:

Windows based scripts

Protocols:

Isdn/sip/pri

Other:

CSU, DSU, Multiplexors, Routers, Switches, ISDN, PRI, SIP protocols, Routing Telcom, Systems recovery, Wiring voice and data equipment, Data center operations

Professional Experience

NCR, Northern Virginia

Senior Field Technician (NCR Corporation, Northern Virginia) 2013 - 2022

Senior Field Technician (ArrowS3) 2011 - 2013

Senior Field Technician (IBM/Siemens, now known as Atos) 1990 - 2011

Managed telecommunications needs to diverse customer base, meeting and exceeding customer needs.

Serviced and installed voice and data telecommunication system products at new and existing locations, providing growth for business.

Worked closely with major customers, determining business requirements necessary for successful growth and profitability.

Consulted with businesses in numerous and diverse corporate environments in designing and coordinating network communications, achieving business needs.

Troubleshot effectively with customers and users when problems rose, maintaining customer communication systems in service with minimum down time.

Maintained updates to customer's database regularly, ensuring systems were current.

Consulted with sales personnel on consistent basis, assisting customer’s needs while helping to expand business.

Insisted in highest quality of work possible, satisfying customers’ requirements.

Adam Kunko ******@*******.*** Page Two

Additional Experience

ROLM/IBM, Northern Virginia

Field Technician

Education Professional Development

Business Administration studies, Penn State, Altoona, PA

NCR training: Ciena Bootcamp, Veritas storage server installations, Cisco data tech smart hands, online server installation training courses as needed

Siemens Certifications: Openscape Office,VOIP, Openscape Hands, Hipath 4000 versions 1 through 8, Hipath 3000, IP Trunking, Xpressions, 9006, 9005, Phonemail, Procenter, online technical update courses

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