Time Delivery Scrum Master

R. Kyle Donnelly, PMP, CSM

****-* ********** *****, ******* NC, 27615

919-***-**** § ****.********@*****.***

Qualifications Summary

Information Technology leader with over 20 years of demonstrated Project Management success in delivering solutions to provide strategic business advantage. Diverse technical background with strength in leading teams of analysts, developers, technologists and vendors in both Agile and SDLC frameworks. Practiced in clarifying business requirements, analyzing and improving business processes, and designing system improvements to increase productivity and reduce costs. Experienced in managing complex multi-year programs and projects, with multimillion dollar capital budgets. A highly motivated professional with a strong sense of integrity, accountability and customer focus.

Professional Experience

Gainwell Technologies – Raleigh, NC (VIA Pyramid Consulting) 2021 to 2022

Security IT Project Manager

Led Application Development and Technology teams through a transition period as the new company launched. Applied both Agile and traditional SDLC techniques in order to meet project objectives.

Led project teams thru implementation of new client based endpoint protection software on over 14,000 desktops, resulting in blocked access to non-business related websites.

Managed Application Development teams focused on client conversions to new platforms

Led efforts to convert 176 client facing Checkpoint firewalls to latest version of technology

Oversaw efforts to implement new Palo Alto firewalls for company facing infrastructure

Ensured teams were properly following new performance standards

BB&T Bank – Raleigh, NC (VIA NTT DATA Services) 2018 to 2019

Senior IT Project Manager

Led matrixed teams of Analysts, Technical Architects and Developers to define and implement a framework for Logging and Monitoring of over 100 internet facing applications for a top 10 bank. Created capability to generate automated alerts when various security scenarios were breached, enabling a faster triage of critical events. Provided technical leadership for high priority security incidents, providing issue summaries, remediation plans and project results to client’s Senior Management.

Led cross-functional team to define a methodology to analyze application logs, format data into standard format for ingestion into SPLUNK, and define standard alerts to be investigated by the bank’s Cyber Threat Operations Center

Developed application inventory, and prioritized list based on application criticality and business risk

Managed implementation of log identification, data ingestion and transformation, and alert generation

Implemented standardized status reporting across application groupings, and implemented weekly feed into overall organization dashboard

Tracked team hours and provided financial summaries to client and to NTT DATA management team

Blue Cross/Blue Shield of NC – Durham, NC (VIA MATRIX Resources) 2017 to 2018

Scrum Master/Project Manager

Led teams of Interaction Architects, Visual Designers, Content Strategists, Analysts, Technical Architects and Developers in maintaining and updating .com presence for a major North Carolina Healthcare Insurer. Applied Agile techniques to meet business requests for secured and unsecured content areas focused on consumers, agents, groups and providers.

Led Scrum ceremonies, including story grooming, sprint planning, daily standups, sprint reviews, retrospectives and release planning

Managed intake process for new requests, creating and prioritizing stories using Jira, and managing workload of Digital Experience and Information Technology teams

Coordinated activities of cross functional teams and vendor implementing Drupal Content Management system to upgrade capabilities for unauthenticated areas of .com site

Worked with various Corporate Project teams to implement major initiatives for Medicare, Group, and Individual sales to ensure regulatory compliance and accurate sales information

Implemented multiple department level project requests spanning the organization in the unauthenticated and authenticated areas of .com presence

Greenway Solutions – Raleigh/Charlotte, NC 2013 to 2017

Principal Consultant – Technology Practice

Participated in multiple engagements focused on managing varied areas of application development and application security related to online banking for regional, national and super regional banks.

Strategic Platform Upgrade

Led the technical aspects of a strategic engagement with a large regional bank, focused on scoping, estimating and implementing nine new major initiatives over a multi-year period, with a focus on Retail Brokerage and Private Wealth Management client needs. Coached customer teams to adopt Agile techniques and implement Scrum methodologies.

Application Penetration Testing

Acted as technical lead investigating the response of the client’s commercial banking applications and infrastructure to multiple threat vectors. The highly sensitive project, known only to a select team of senior executives, identified a number of technical and process vulnerabilities.

Acted as testing lead in response to a client’s audit findings from Federal Regulators. Designed and executed tests across multiple systems used in the client’s Private Bank. Fully documented all test results, provided ongoing updates, and led the technical report out to the client at project completion.

Wealth Planning Platform Upgrade

Evaluated a series of vendors in order to determine fit to vision to replace an existing centralized Wealth Planning tool. The goal is to move to a more decentralized model for development of specialized Wealth plans, bringing the tools closer to both internal front-line associates and to the end customer.

Web Site Penetration Testing Project Management

Served as Project Manager for efforts from two outside vendors, one domestic and one offshore, to execute penetration testing against the national bank’s production web site.

First Citizens Bank - Raleigh, NC 2009 to 2012

Manager, Application Development and Support (2011 – 2012)

Managed teams supporting systems and projects across multiple areas of the bank, including Wealth Management, Online Banking, Branch Automation, Computer Telephony Integration and Interactive Voice Response.

Acted as Relationship Manager for the Wealth Management segment, regularly meeting with Senior Management across Private Wealth Advisory Services, Institutional Advisory Services, Investor Services, and Trust Operations to report on project status, to understand new project priorities and then to advocate those priorities across the IT organization.

Aligned resource assignments with corporate project priorities across bank-wide teams to ensure on-time delivery of major simultaneous system changes in support of compliance, legal and regulatory initiatives, mergers, acquisitions, conversions, de-conversions, and other significant objectives.

Participated in the evaluation and implementation of software upgrades and platform replacements, including build vs. buy decisions, vendor and product evaluations, partner selection, technical project management, and system transition, ensuring minimal disruption to ongoing business activities.

Ensured the reliability of deployed solutions by designing robust solutions, troubleshooting problems, analyzing trends in system issues, performing root cause analysis and engaging the appropriate teams to solve problems.

Managed a staff of team leaders, developers, and systems analysts to meet business needs based on agreed priorities, and drove for results by employing a successful management philosophy and style.

Led daily Scrum meetings with individual teams. Managed Sprint Backlog, led planning and retrospective meetings and worked with product owners to determine Sprint priorities. Used Jira and Visual Studio extensions to manage Sprint items and to develop progress and burn-down reports.

Built strong relationships with business partners, vendors, team members, and peers.

IT Team Leader (2009 – 2011)

Managed team of analysts and developers focused on delivering technology solutions for multiple lines of business within the Wealth Management segment. Projects were delivered in support of Private Wealth Advisory Services, Institutional Advisory Services, Investor Services, and Trust Operations.

Genworth Financial / GE Capital 1992 to 2009

IT Solutions Leader – Raleigh, NC (2001 - 2009)

IT leader for the International Mortgage Insurance segment. Supported systems for established markets, and facilitated the launch of new business operations in developing markets. Supervised multiple cross-functional application development teams comprised of local and geographically dispersed resources. Established strategic technology direction, negotiated contracts with software providers, and led global implementations using a common technology platform.

Manager, Technology – Raleigh, NC (2000 - 2001)

Directed the development, implementation and ongoing operation of web-based mortgage broker loan origination system. Hired and supervised technical team comprised of 15 employees, contractors and consultants. Technical subject matter expert accountable for all technology issues of start-up operation.

Manager, Internet Systems – Raleigh, NC (1997-2000)

Hired to launch company’s internet initiatives, and ultimately to transfer development skills across a mainframe and client-server centric organization. Selected development tools, defined architectures, established standards and recruited team of internet technology specialists to deliver on-line capabilities.

Team Leader – Danbury, CT (1993-1997)

Supported distributed pricing and quotation tools and point-of-sale credit approval systems.

Applications Specialist – Stamford, CT (1992-1993)

Maintained and modified PC versions of complex leasing analysis and pricing tools.

Education & Training

Master of Science in Electrical Engineering

Syracuse University – Syracuse, NY

Bachelor of Science in Electrical Engineering

University of Delaware – Newark, DE

Certifications

Project Management Professional #1295558

Certified Scrum Master #829411

Six Sigma Green Belt

Master’s Certificate, Applied Project Management

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