Data Entry Claims Associate
Resume:
Houston TX
*****************@*****.***
EDUCATION AND
TRAINING
High School Diploma
Houston Can Academy, Houston, TX
Associate of Science
Criminal Justice
Remington College, Houston
SKILLS
• CRM Software
• Customer Service
• Verbal and Written Communication
• De-escalation Techniques
• Customer Retention Strategies
• Calm and Professional Under Pressure
• Data Entry
• Customer Data Confidentiality
• Transaction Processing
• Customer Account Management
• Needs Assessment
• Call Documentation
SUMMARY
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. EXPERIENCE
ONLINE CHAT ADVISOR
Amazon Remote November 2019 - Current
CUSTOMER SUPPORT SPECIALIST
Convergys June 2016 - October 2019
WIRELESS SALES CONSULTANT
Sprint June 2013 - April 2016
CLAIMS ASSOCIATE
Sedgwick February 2009 - May 2013
TYEASHA MCDANIEL
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Answered questions from customers that came in through the company's online chat feature.
• Used various skills to resolve problems in reasonable amount of time.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Walked customers through online demonstrations to support better understanding of product features.
• Analyzed customer complaints and service trends to identify and correct systematic issues.
• Improved customer service wait times to mitigate complaints.
• Processed customer account changes with proprietary software.
• Documented customer correspondence in CRM to track requests, problems and solutions.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Recommended merchandise to customers based on needs and preferences.
• Recommended, selected and located merchandise based on customer desires.
• Computed purchases and received and processed cash or credit payment.
• Used on-site computer systems to access figures and documentation associated with available service plans.
• Managed asset recoveries for claims, including salvage and subrogation.
• Prepared and reviewed insurance-claim forms and related documents for completeness.
• Examined claims, records and procedures to grant approval of coverage.
• Organized information by using spreadsheets, databases or word processing applications.
• Verified details with policyholders and requested additional information. TM
Contact this candidate