Customer Support Leasing Consultant
Resume:
Andrea Palladino
Leander, TX ***41
*********@*****.***
Work Experience
Senior Lending Assistant
Jefferson Bank
October 2022- Present
Responsible for assisting the Commercial Lending Officers of the Bank, ensuring accurate and timely set up of new loans from the due diligence phase, coordinating with third parties to acquire necessary documentation for loan processing, closing, and funding. Additional daily tasks include in the tracking, monitoring, and advancing of funds for construction loan projects, providing customer support which includes responding to customer loan questions, issue resolution and payment corrections. Assist Lending Officers with on-going file maintenance that includes past due reports, insurance management, compliance exceptions, problem solving and becoming the liaison for the customer and any third-party inquiries.
Senior Lending Assistant
Independent Financial
September 2021 to October 2022
Responsible for assisting the Commercial Lending Officers of the Bank, ensuring accurate and timely set up of new loans from the due diligence phase, coordinating with third parties to acquire necessary documentation for loan processing, closing, and funding. Additional daily tasks include in the tracking, monitoring, and advancing of funds for construction loan projects, providing customer support which includes responding to customer loan questions, issue resolution and payment corrections. Assist Lending Officers with on-going file maintenance that includes past due reports, insurance management, compliance exceptions, problem solving and becoming the liaison for the customer and any third-party inquiries.
Marketing Manager
D1 Training
December 2020 to February 2022
Responsible for managing the promotion of the D1 Training products and memberships, raise brand awareness through the creation of marketing campaigns and attend local networking functions and events to promote the company. Maintain monthly merchandise and beverage stock while tracking sales performance of each.
Leasing Consultant- Regional Management
Multiple Real Estate Holding Companies
September 2000- March 2020
Responsible for the oversight of multifamily asset operations and management. Developed and analyzed budgets, financial reports, and projections for ownership reporting. Monitored and reported budgetary discrepancies to asset management to maximize reporting efficiency and finalized spending plans. Developed and maintained strong client relationships through excellent communication and follow-up to ensure satisfaction and customer retention. Preserve company integrity by monitoring the consistency and quality of marketing content. Directed the hiring, training, coaching and employee performance reviews along with managing teams of up to sixteen employees.
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