Data Entry Customer Service

Tayler Hoover

Gilbert, SC *****

*********@*****.***

+1-803-***-****

Authorized to work in the US for any employer

Work Experience

Tech Advisor

Concentrix - Remote

June 2021 to February 2023

i worked remotely in customer service for Concentrix. My client that I worked for through this company was Apple. I took inbound calls mainly and outbound as needed. I assisted customers with help for their iPhones iPads airpods etc. I ran diagnostics to find problems if there were any. I set up appointments at the store if there was a hardware issue. I also walked customers through numerous steps to take to help resolve any issues. I was also trained and promoted to our Media Service department where i took care of refunds and canceled subscriptions. We were trained on numerous applications and also on how to log every customer interaction that were encountered. Front End Manager

Walmart - Lexington, SC

2013 to 2017

I was in charge of handling money and was in charge of all cashiers that worked on the sales floor. I worked customer service helping customers with any questions concerns or sales advice. I also took care of any concerns customers had and made sure they were taken care of properly. Managment

Marsh painting - Columbia, SC

2009 to 2013

I ran the phones bidding on jobs finalizing documents using different kinds of software to input jobs customers information taking care of our customers and making sure they are satisfied with results Office Manager

Hoover grading - Lexington, SC

2006 to 2010

I was in charge of paying employees and bills. Used Microsoft excel to keep up with company expenses and inputting data. Customer service. I also was also doing a call center on weekends for them on the phone all day with clients and negotiating on deals for jobs working out and taking care of clients Education

High school diploma

Gilbert High School - Gilbert, SC

August 2005 to June 2007

Some college in Radiology

Midlands Technical College - Gilbert, SC

Skills

• Bookkeeping

• Cash Handling

• Cashiering

• Supervising Experience

• Payroll

• Administrative Experience

• QuickBooks

• Office Management

• Food Handling

• Accounting

• Microsoft Powerpoint

• Microsoft Excel

• Customer support

• Filing

• Accounts Payable

• Data Entry

• Microsoft Outlook

• Management

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