Samantha Silas

SILAS, SRS Page * of *

Samantha Silas

Anchorage Alaska 99503

Email: advrw8@r.postjobfree.com

https://www.linkedin.com/in/samantha-st-

denis-391104209/

OBJECTIVE

Apply my skills to compose accurately completed data entry requested documents as a data entry specialist.

Summary of Qualifications

16+ years in Customer service-related positions.

Efficiently and correctly entered required data for client files, schedule appointments, and various requested data tasks.

Made file folders for patients, clients and customer records in reception and medical records and data entry for file numbers relating to new files made in medical records. 4 years in Alphabetical/Numerical making new medical records file in file room along with pickup and delivery of physical patient files.

1 year Online Medical Records Training, to retrieve and enter new files online, and updated HIPPA training.

Data Entry WPM is 45-80 and key touch calculator NPM is 100-500. Complying with company procedures and safety policies. Outstanding written and verbal communication skills. WORK EXPERIENCE

Home school management for daughter and self. 12/19– 03/21 Calvert Home school management

Assigned Daily Assignments for curriculum with Calvert Online Homeschool. America Intercontinental University online Student Attended daily classes enrolled in two classes for 5 weeks consistently with consecutive classes back to back classes.

Home Management

Home time management schedule and prepare meals for family daily. Counsel and direct safety processes for cooking meals and safety class conduct.

!LIST MORE HOME RELATED for Resume Instructor-Resume Class. UPS Store/Anchorage Alaska 11/17-1/18

Enter in the LxWxH along with destination address, and weight to the computer system to determine the shipping price of the box and wrapping materials needed. Upsell cards, boxes, office supplies, UPS services for mailboxes, copy, scanning, emailing, computer use and specialty services of making cards, invitations or business cards, online specialty orders, lamination.

General cleaning, stocking of boxes, office supplies and paper for copiers. Samantha Silas

SILAS, SRS Page 2 of 7

Check emails, sort customer mail and deliver to specific number mailbox along with sorting incoming mail to scan and shelve for pickups. Scan and sort outgoing packages for delivery drivers and customers. Personnel Plus Employee Seasonal Position, Anchorage, Alaska 05/18 – 10/18 Interior Auto Logistics Company

Customer Service Representative

Document cars, washed and park cars, retrieve cars daily for clients to pick up. Driver

Safely drive and park cars within the authorized parking lot section. Safely drive in automatic and manual shift to park automobiles. Monthly Count of cars in the parking lot and check the security of the doors and brakes with every individual automobile.

Holiday Gas Station Anchorage Alaska 6/16 – 11/17

Cashier/Attendant

Assist customers with item purchases with cash, credit cards, along with purchasing money orders, and depositing large bills, and money amounts to safe. Make and restock hot item snacks and cookies, coffee drinks. Sanitize and mop all store floors, counters and bathrooms along with trash taken to dumps.

Sweep, shovel and salt front store areas on sidewalks and surrounding gas pumps. Count till to balance One Hundred Dollars even for the next shift. Security for the whole store while on shift, including possible shoplifter activity. Xerox Company Anchorage Alaska 3/16 1 month

Telephone Operator Medicaid Department

Answer phone lines for Medicaid customers needing details for Medicaid accounts, verification, address updates, general details of Medicaid. Look in three systems to find all information related that may be requested regarding travel, dentist, private insurance copay, past bills, hotel and travel accommodations, etc.

Data entry for address changes, age out or age in Medicaid for children or young adults.

Fill in Receptionist for Front Desk area, answer phones, take messages and transfer calls as requested.

Cook Inlet Housing Authority Anchorage Alaska 4/15-10/15 Intern with Cook Inlet Contract/Receptionist

Sort and deliver along with pickup outgoing mail from all departments. Clean and organize the kitchen area, make coffee and serve to lobby clients. General lobby cleaning and sanitization of chairs and all counters. Organize and label the storage area of all office supplies. Data entry into the computer system of older document numbers and archive boxes. Samantha Silas

SILAS, SRS Page 3 of 7

Copy, scan, email, laminate materials, schedule appointments, answer all front desk calls for the housing department along with transfer calls and taking messages. Tanana Chiefs Conference Fairbanks Alaska 4/14-9/14 Receptionist/Housekeeper/First Housing Receptionist/Laundry Attendant Answer phone, take messages, verify Medicaid Vouchers for hotel and travel arrangements.

Schedule future room rentals for Medicaid and walk in customers. Take detailed notes of daily events regarding room rental activity, and or problems related in the notes.

Wash /Dry hotel bedding and towel, fold and organize by sizes to appropriate shelf area.

First Housing Receptionist fill in as requested, answering phones, take messages, sign in housing clients, sort mail and general email.

General cleaning and sanitize rooms occupied or open, take out trash, fix beds, sanitize counters, bathrooms, refill amenities, vacuum and air freshener room. Count the nightly till, document exact total for next shift. Sanitize the front lobby area, sweep steps and walkway. Make coffee for lobby, refill sugar and crème.

Refill the cleaning cart items for the rooms, towels sheets, strips, soaps, chemicals, air refresher bottles, and trash bags.

Take out trash, shred old documents, file new documents. Copy, scan, email, laminate, fax and instant message information as needed. Duties as assigned and accomplish daily repeating tasks. Security check hallways, rooms, outer parking lot, and radios. Assist with making mailings of hotel pamphlets, folding, and stuffing envelopes. Protestant Church Fairbanks Alaska 7/13-9/13

Nursery Childcare

Assisted with childcare for the church while parents were in church service. Changed diapers and made bottles.

Set up and signed out beepers to parents in service in case their child needed something more than I could assist with.

Documented beepers loaned and signed back in when service finished. Sanitize and general cleaning of the nursery area. Read stories with children and rocked some to sleep. Alaska Native Medical Center Anchorage Alaska 6/12-3/13 Travel Care Coordinator

Answer phones for customer/patient calls regarding travel/hotel accommodations, and general questions.

Data entry of client calls in notes regarding reason for call. Go through call procedure lists for color coded calls Security check for operational radio connection.

Receptionist Lobby fill in as requested to assist with phone calls and maps of hospital and buses incoming and outgoing.

Samantha Silas

SILAS, SRS Page 4 of 7

Alaska Native Medical Center Anchorage Alaska 10/10-6/12 Records Room File Clerk

Deliver and pick up physical patient files to various hospital departments or Records Request Department.

Make new patient file, enter the patient name and number into the system log. Cross match documents for files with confidential information with names, social security numbers, date of birth, patient number.

Alphabetical and numerical filing system to file organize and track patient files and file back patient documents.

Scan bar codes to track patient files being checked in, transferred, requested, delivered and picked up.

Copy, fax, scan, email, patient information as requested as a needed in the Records Request Department.

Use the automatic tram to deliver specific files to departments as requested. Use confidentiality relating to the HIPAA law.

Train 1 year to be efficient in navigating the online health records system. Tanana Chiefs Conference Fairbanks Alaska 11/08-6/10 Disability Care Coordinator (Trainee)

Organized Alphabetical client files, make labels using client last names. Call clients monthly to update address, phone number, health situation, housing, and work or education needs.

Research disability relating to Title IV laws.

Attend local meetings with Stone Soup and Fairbanks Resources Center. Update yearly grant information and have supervisor verify completion. Shop for client needs as requested for check requests for accounting. Travel to Tanana Chiefs 42 villages to meet with clients, families and document needs for school or work-related items or listen to concerns. Tanana Chiefs Conference Fairbanks Alaska 9/04-11/08 Family Services Department TANF File Clerk

Serve clients in the 42 interior villages of Tanana Chiefs Conference. Apply HIPPA laws regarding all client contact, including written contact in mailings. Answer phones, take messages, schedule interviews for clients to case managers. Use Native values for all clients with the highest respect in customer service. Use listening, and anger management skills for high stress client’s situations. Manage filing system with alphabetical last name system, and numerical client number to track and file documents.

Make all new client files using file label maker machine to attach name and client number.

Duties as requested with various Family Services Department files, Education, Energy Assistance and Archives.

Attend weekly meetings and take notes for our Family Services Department. Copy, fax, email, scan, and instant message coworkers regarding updates, client information regarding professional communications. Samantha Silas

SILAS, SRS Page 5 of 7

Brainstorm in meetings regarding office processes and email to supervisor within a set deadline.

Use State of Alaska site to find client information needed as requested for case management workers.

Print PDF list of client files requested for scheduled audit. Pull files for departments, case managers, supervisors or client requests for document copies.

Team work on stuffing mail outs to 42 villages for yearly events like GILA, and Tanana Chiefs Conference.

Aurora Answer Service Fairbanks Alaska 8/02-2/04

Telephone Operator

Answer calls and data entry customer information into various account requests or messages.

Follow detailed instructions for various accounts to complete company processes. McDonalds Restaurant Fairbanks Alaska 5/02- 9/02

Cashier/Runner/Cleaner

Take orders on cash register at front counter, and on lunch with headset with to go register window.

Make drinks, make and serve fries at counter and to go window. Sweep and mop floor as needed, and sanitize table tops along with chairs. Sweep, mop, take out trash, sanitize the restrooms twice a day. Take cash, debit, gift card payments, and make exact change. Enter customer orders into the cash register as requested, adding or minus special toppings.

Stock and document used inventory of food or food serving dishes. Dress in uniform daily.

Use customer service skills with every order.

Denny’s Fairbanks Alaska 6/01-9/01

Busser

Pick up used customer utensils, cups, plates to the dish washer area. Sanitize and refill the bathroom soap and tissue.

Sweep and mop for closing time.

Refill water and drinks for customers as needed.

Village of Eagle TANF Office Eagle Alaska 6/00-9/00 Temporary File TANF Clerk

Organize Files by Alphabetical system regarding activities, gardening or community activity guides.

Sort and fold community clothing.

Copy and file programs by name, General Assistance, TANF Assistance, LIHEAP Assistance, etc.

Sort and direct mail to correct department.

Copy documents, for multiple mailings to Tanana Chiefs Conference and various village contacts with 42 villages.

Samantha Silas

SILAS, SRS Page 6 of 7

General cleaning and sanitizing.

Assist with weekly childcare activities for village kids. Travel to Tok or Fairbanks as needed with TANF worker to assist in shopping or camping trips.

Tanana Chiefs Conference Fairbanks Alaska 5/98-9/98 4 H Office Assistant

Organize and label office supply room shelves.

Organize and label 4 H archive photographs from past spring and summer agricultural visits.

Organize Alphabetical system of agricultural extension materials for gardening and recipes.

Use professional communication on team and independently. Travel to Tanana Chiefs Agricultural Fairs to look at the growth of the vegetables. Organize and label department files as requested.

OMNI Microfilm Company Seattle Washington 5/97-9/97 Microfilmer/Prepper

Feed boxes of documents into microfilm machines to be put on microfiche film. Prep documents to be filmed, tape receipts, paper clip sections that need to be filmed together.

Take staples and paperclips off documents to be filmed. Clean the glass reflectors in the machine before feeding machine documents. Use air can in cleaning excess dust from machine before filming. Check with supervisor on what batches of boxes I am to film and prep. Duties as assigned.

Tanana Chiefs Conference Fairbanks Alaska 5/96-9/96 File Clerk Office Assistant Summer Youth Program

Alphabetical organize client files for the Education Department. Duties as assigned, general cleaning and data entry of client file numbers. Archive client files after data entry file information. Answer calls, take messages, fax, and copy as needed. Learn about Tanana Chiefs Conference as a nonprofit company. Tanana Chiefs Conference Fairbanks 5/95-9/95

File Clerk Office Assistant Summer Youth Program

Data entry of client files, organize and move files into archive. General customer service for clients in Family Services Department. Assist with other departments as assigned with data entry and front desk reception. Education and Training

Alaska Host Training Certificate 3/2/21

Samantha Silas

SILAS, SRS Page 7 of 7

48 HR Contact Course Completed. Specialty in Customer Service Hospitality Tourism Training UAF Certificate UAF Graduated5/02 480 HR Course Completed

Electronic Health Records Training Online 3/12-6/12 Chemawa Boarding High School Salem Oregon 9/93 – 5/97 High School Diploma

Continuing Education

American Intercontinental University Estimated Grad.12/21 Bachelor’s in business Program: specialty in Entrepreneurship Alaska Career College Medical Terminology /Anatomy & Physiology 1/11-8/11 Volunteer Experience

Personal Volunteer for elders or people in general as requested and time available. OPEN Social event decoration and event planner, Potlatch assist for elders and money raffles, personal assistant and runner for materials and food items. Attend meetings or social events regarding nonprofit organizations. Tanana Chiefs and Doyon, or Fairbanks Native Association events. Help elders and support the community event for donations. Advisor Personal/ Counselor

Respected opinion on Han Athabascan values relating to cultural or spiritual matters. Chemawa Boarding High School student

Assigned to help serve meals in the campus kitchen, clean campus every Saturday, detail clean bathrooms and dorm chores. Use and be proficient in young adult social skills and appropriate behaviors using all school and dorm rules.

Childcare for family members

Take care of neighbor’s child for overnight care, volunteer to take care of a relative’s child. Recognition

Tanana Chiefs Conference Inc./Fairbanks Alaska 9/04 – 9/08 Customer compliments on listening skills and calming upset clients in the Family Services Dept. Coworker compliments on dealing with upset clients and being organized relating to filing procedures.

Contact this candidate