Substitute Teacher Customer Service

ANITA J. DIAMOND

***** ******* ****** ***** 251-***-****

Semmes, Alabama ************@***.***

SUMMARY

An energetic, focused professional with proven achievement. Background includes:

Excellent oral and written communication skills.

Proven leadership and management training resulting in excellent team building.

Consultant providing organizational change management assistance, development of coaching skills, technology implementation, strategy development, and operational improvement services. Develop user manuals and provide user training as needed.

Educator in studies of business, leadership, education, diversity, ethics, and IT.

Proficient in Information Technology, Instructional Technology, Training and Development in Adult Learning and Instructional Technology.

PROFESSIONAL EXPERIENCE

DIAMOND CONSULTANT – MOBILE, AL 2005-Present

Leadership and Management Development

Leadership training and team building.

Consulting and business development.

Insurance sales and financial planning.

MOBILE BOARD OF EDUCATION-MOBILE, AL 2010-2011

Substitute Teacher

Substitute Teaching in areas such as Math, English and Computer Science. QUALITY CARE, INC. - Pittsburgh, PA

Administrator 1993-2004

Developed competitive strategies to improve cost efficiency, and quality of services.

Developed an effective marketing and sales level, which assured the highest level of customer service. Incorporated various IT applications for compliance regulations. EDUCATION

Greater Works School of Ministry, Monroeville, PA

Associates in Theology, Biblical Studies, May 2000 Point Park College, Pittsburgh, PA

Bachelor of Science, Business Administration, May 1997 Duquesne University, Pittsburgh, PA

Master of Liberal Arts, Leadership/Liberal Studies, August 2008 Nova University South Eastern University

Ed.D, Education and Instructional Technology (not completed) The People’s Bible Training Institute

D.D, Doctorate of Divinity, 2017

State Insurance Licenses Held

Life and HealthAdjuster - Property and Casualty, Includes WC and Crop

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