Stephen Motis

*** *. ********** **** #*

Springfield Oregon 97477

541-***-**** (cell)

advrul@r.postjobfree.com

www.linkedin.com/in/stephenmotis

https://laptopattic.home.blog

Wide Including user skills. experience hands on in experience the IT field working with both with hardware new users and to software instruct for in 10+technical years. and SUMMARY OF QUALIFICATIONS:

• Ten years of experience interacting with the diverse clientele

• Work experience interacting the callers via phone, chat or email

• Use of multi-line phones

• Managing customer data and tracking client issues.

• Experience working as part of a team and sharing responsibility for outcomes. COMMUNICATION & CUSTOMER SERVICE EXCELLENCE:

• Over ten years of Customer support experience at fortune 500 companies and start-ups.

• Training in local trouble shooting techniques.

• Technical Support Engineer experience at Symantec.

• Technical Support and Warranty support at Datalogic with all levels of customer.

• Rigorous Academic background, including Graduate Studies.

• Excellent ability to deescalate challenging customer concerns and search for effective resolutions

COMPUTER PROFICIENCY:

• Experience with all Microsoft operating systems.

• Extensive Salesforce software experience.

• Frequent experience creating graphics, presentations, and promotional materials

• Advanced proficiency with multiple versions of Microsoft Office

• Intermediate proficiency with Excel and Power Point Experience

05/2015 - Present

Eugene • • • .10/Support Technical Teaching 2021 PC - of the 12/Users Phone the use 2021 club Group Support of members Microsoft free diverse Office, of charge Outlook, variety for public of Windows hardware contactees. 10 and and home Wordpress networks. Lithia Motors Inc

Service Desk Analyst

Launch • • specialized working Help Supporting Desk Consulting remotely. automotive support Microsoft for Windows dealership all levels of 10. website operations MAC and access CDK at Lithia and platforms issues Motors for as dealerships. well Those as printers, 02/2021 - 04/2021

Bi Mart

Administrative Assistant

Robert • • Help Support the Half the Department Office expanding Support product Bi Mart Buyers on line with selling setting and E-up commerce of vendor efforts. purchases. 11/2019 - 02/2020

Datalogic USA, Inc.

Robert • • in • • upgrades. Help Trouble Working Inventory all departments Desk Half shooting with management support Consultant employees of and of the both quick Eugene, and and Windows turnaround tracking imaging Oregon desktop of systems location. office of business-and workstations for laptops ongoing critical in hardware systems and person software and for deployments. individuals by email. 07/2019 - 09/2019

Thermo Fischer Scientific

Operations • organizations. • stock. Organizing Conducting Associate production ongoing packaging from the of labs newly and produced creating kits antibody of anti-material bodies for and medical existing 06/2018 - 09/2018

Abcam Inc.

Operations • medical • stock. Organizing Conducting organizations. Associate new ongoing production inventory from of newly the labs produced and creating antibody kits of material anti-bodies and existing for 03/2018 - Present

Robert Half Technology

PC • • • instructions • • Disconnecting, VOIP Work Reconnection Understanding Technician equipment required and – of moving diagrams strong of various VOIP and networking test technical and contracts to equipment reconnecting reconnect and skills hubs during as equipment well workstations staff as the moves correctly ability to follow detailed 07/2017 - 11/2017

Lockwood Research

Telephone • resources community • Survey Accomplishments: via are Survey phone used Researcher of and Successful the how local much business cold impact calling community advertising to survey to general has research on the public how local participants media business 04/2017 – 06/2017

Galt Foundation

Maintenance • and • • critical Working Projects Accomplishments: Hayward to success last on maintenance Field one to Working three days projects on and projects for are the scheduled were University initiative irregularly of and Oregon self-at motivation Autzen Stadium is 08/2015 – 09/2016

DataLogic Corporation, Eugene, Oregon

Technical • equipment • email • systems • customers • • Troubleshooting Help Accomplishments: Networking Managing Understanding Desk for Support on parts individual support set a time of up inventory and the Engineer Trouble and of sensitive customers repair both Windows troubleshooting handheld shooting of basis hand-Mobile and large held and and operating of fixed quick computerized companies. scanning scanning turnaround systems. devices bar equipment of code for business-enterprise scanning via phone critical and 10/2008 – 10/2014

Symantec Corporation, Springfield, Oregon

Technical • upgrades, • products • • • • • Supporting Accomplishments: Training Study Study Real Working time and of as Linux product in Support with phone, practical well the and VOIP internals as installation resolving features email Veritas Engineer Study experience in an and and and enterprise Cluster product and and webex file proficiency enhancements. with operation management Server issues customer environment Red and Hat faced with of Solaris support Veritas Enterprise Veritas by customers OS Operations Storage OS and Foundation Manager advising on suite of 10/2006 - 05/2008

The Portable Office, Albany, Oregon

Senior • sales • brand • requested • Refurbishing Accomplishments: Imaging applications. company, names/Technician and architecture installation and in Albany, repairing Mastery Oregon of types the laptops of laptop Microsoft and trouble for Operating Portable shooting System Office, and repair an and on-customer for line multiple computer 10/Free Build 2003 Geek, Instructor - Portland, 09/2008 Assistant Oregon

• addition • • laptop • • Refurbishing Accomplishments: Mastery Linux The training platforms internals to of training Linux of and volunteers and installation technical new Certification file volunteers systems in support desktop and for training the in Laptop of configuring software repair donated repair configuration desktop hardware and and laptop for software. the systems desktop in and Education, • Washington • • • Masters Solaris Veritas Laptop Internals Repair Cluster Information Professional (Server Free Training Geek) Science, Development Western Washington and Training University - Bellingham,

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