Picker Operator Call Center

John Pentland

***** ******* ******, ******** *****, CA

(323-***-*****

**************@*****.**

PROFESSIONAL SUMMARY

Service-Oriented professional with over 20 years background in the Automotive, Insurance, and Shipping industries. Core competencies include analytical skills, soft skills, as well as excellent communication and time management skills, handling tasks with accuracy and efficiency.

SKILLS

Microsoft Word, Microsoft Excel,

PowerPoint, CustomerSat, Accumatica. Raymond, Hyster, Toyota Forklift, (Sit-Down, Stand-Up, Electric and Propane), Cherry Picker, Ride-Along and Electric pallet jack experience.

EXPERIENCE

Elevated Equipment Supply, Vernon, CA- Warehouse – Order Picker, Receiving, Inventory, Loading, Unloading, 3PL, Forklift, Cherry Picker Operator

YEAR 2021 - PRESENT

●Picking and palletizing orders for local delivery and 3PL shipping.

●Receiving inbound shipments

●Responsible for Inventory,

●Loading and Unloading trucks with forklifts and/or electric pallet jacks.

●Operating Shrink Wrap machine

●Handle Banding equipment for shipment of specialty products.

AIG Direct, Woodland Hills, Ca

Insurance Representative, Business Analyst, Customer Service

YEAR 2005 - YEAR 2009

Policy services fulfilling insureds request

Process Improvement, Best Practices

CustomerSat - Analyzed customer satisfaction surveys, addressed issues to insure quality service and industry compliance

High-Volume Call Center customer service

Supply Sergeant, Jack Aryan Inc., Los Angeles, CA.

YEAR 2000 – YEAR 2005

Customer Sales & Service – Manager; dealing with high-level entertainment industry clientele from the television, motion picture, and independent film industries.

EDUCATION

Chaffey College: Rancho Cucamonga, CA - AS/AA Degree in:

Communications

Social and Behavioral Science

University Studies

Certificate in:

Business & Marketing

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