CHOI, CASHEDY C.

Unit *** Cityland Pines Peak Tower 1

Union corner Pines st., Brgy. Barangka Ilaya

Mandaluyong City, Philippines

Tel no: 634-6352

Mobile no: 093********

E-mail: advrt1@r.postjobfree.com

OBJECTIVE

To further build up the skills and knowledge that I have acquired and develop into a proficient employee and to broaden my career in a well-established company where growth and personal advancement is possible.

RELEVANT SKILLS

Experience in IT and Computer Hardware Setup

Experience in customer service

Experience in Sales

EDUCATION

Centro Escolar University

Medical Technology

Mendiola, Manila

June 2003

Philippine Chung Hua School

Sta. Mesa, Manila

Secondary

March 1999

Philippine Chung Hua School

Sta. Mesa, Manila

Primary

March 1993

WORK EXPERIENCE :

TEMACK TILE CENTER

A.Bonifacio St., Cainta, Rizal

Feb. 28, 2004 – Feb. 1, 2008

Sales Marketing and Cashier

Responsible in taking orders of customers (Bathroom utilities and accessories)

CHOWKING

Zabarte, Camarin, Caloocan City

Sept. 7, 2009 – Sept. 25, 2009

Service Crew (Training)

oResponsible for preparing and serving the orders

oResponsible for checking of the food items and inventories

oResponsible for cleaning / sanitizing the kitchen and dining area

TELEPERFORMANCE

Tektite East Bldg, Ortigas, Pasig City

Verizon

April 13,2010 – July 2011

Technical Support Representative

-Supports US based consumer’s DSL service (Modem configuration and setup)

-Assists consumers on any DSL related troubleshooting

-Assists consumers on setting up email account

-Escalates tickets to the proper resolving team

-Assists on setting up dispatch technician for any on site repairs

CONVERGYS

Glorietta 5 Bldg., Makati City

AT&T UVerse

July 2012 – Nov 2013

Technical Support Representative

-Supports US based consumer’s Internet / TV / Phone service (Modem configuration and setup)

-Assists consumers on any Internet / TV / Phone related troubleshooting

-Assists consumers on setting up email account and TV boxes device

-Escalates tickets to the proper resolving team as necessary

-Assists on setting up dispatch technician for any on site repairs or replacments

-Assists on placing orders to upgrade consumer’s services

STREAM / CONVERGYS

WWCC Bldg., Shaw Blvd. Mandaluyong City

Hewlett-Packard Notebooks / Mobility

April 2014 – May 2015

Technical Support Representative

-Assists consumers in setting up HP (Windows 7 and 8 Laptop / Android Tablet) devices

-Creates repair / replacement order if necessary for both Tablet / Laptop

-Assists consumers in configuring / repairing Windows OS based machine

-Escalates tickets to the proper resolving team as necessary

-Assists on placing orders to upgrade consumer’s service

GHD PTY LTD.

11/F Alphaland Southgate Tower. 2258 Chino Roces Avenue corner EDSA

Makati City 1232, Philippines

May 2015 – 2022

IT Helpdesk

Assists users with troubleshooting Windows based computer

Assists user with troubleshooting MAC PC relating to citrix remote access

Assists users on troubleshooting MS based programs and other specialized programs such as Autodesk, DHI, ArcGIS

Assists in setting up desktop workstations, laptops, CISCO VOIP Phones

Assists in installing user requested software

Assists in setting mobile phones and printers

Does re-imaging of Desktops and laptops

Assists users in setting up Video conferences and MS Teams support

GHD PTY LTD

11/F Alphaland Southgate Tower. 2258 Chino Roces Avenue corner EDSA

Makati City 1232, Philippines

February 2022 – Present

Application Packager

To package software requests from clients

Managing and troubleshooting SCCM related issues

Managing and troubleshooting MS Intune related issues

Schedule of deployment (installation / removal) to offices

Schedule of deployment to mitigate vulnerabilities

Assist T1 support with installation and troubleshooting installation issue

Assists users with troubleshooting Windows based machines

Escalation to vendor regarding vendor software related issue

PERSONAL INFORMATION

Date of Birth October 15, 1985

Place of Birth Taytay, Rizal

Height 5’7

Weight 180 lbs.

Status Married

Citizenship Filipino

CHARACTER REFERENCES

Aries Tadena Eduardo Domingo Jr. Eleazar Pablo

EMEA Team Lead Service Delivery Manager Network Security Admin

+639********* +639********* +639*********

Gerald Francisco

Service Delivery Manager - Asia

+639********

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