Support Representative Delivery Manager
Resume:
CHOI, CASHEDY C.
Unit *** Cityland Pines Peak Tower 1
Union corner Pines st., Brgy. Barangka Ilaya
Mandaluyong City, Philippines
Tel no: 634-6352
Mobile no: 093********
E-mail: ******@*****.***
OBJECTIVE
To further build up the skills and knowledge that I have acquired and develop into a proficient employee and to broaden my career in a well-established company where growth and personal advancement is possible.
RELEVANT SKILLS
Experience in IT and Computer Hardware Setup
Experience in customer service
Experience in Sales
EDUCATION
Centro Escolar University
Medical Technology
Mendiola, Manila
June 2003
Philippine Chung Hua School
Sta. Mesa, Manila
Secondary
March 1999
Philippine Chung Hua School
Sta. Mesa, Manila
Primary
March 1993
WORK EXPERIENCE :
TEMACK TILE CENTER
A.Bonifacio St., Cainta, Rizal
Feb. 28, 2004 – Feb. 1, 2008
Sales Marketing and Cashier
Responsible in taking orders of customers (Bathroom utilities and accessories)
CHOWKING
Zabarte, Camarin, Caloocan City
Sept. 7, 2009 – Sept. 25, 2009
Service Crew (Training)
oResponsible for preparing and serving the orders
oResponsible for checking of the food items and inventories
oResponsible for cleaning / sanitizing the kitchen and dining area
TELEPERFORMANCE
Tektite East Bldg, Ortigas, Pasig City
Verizon
April 13,2010 – July 2011
Technical Support Representative
-Supports US based consumer’s DSL service (Modem configuration and setup)
-Assists consumers on any DSL related troubleshooting
-Assists consumers on setting up email account
-Escalates tickets to the proper resolving team
-Assists on setting up dispatch technician for any on site repairs
CONVERGYS
Glorietta 5 Bldg., Makati City
AT&T UVerse
July 2012 – Nov 2013
Technical Support Representative
-Supports US based consumer’s Internet / TV / Phone service (Modem configuration and setup)
-Assists consumers on any Internet / TV / Phone related troubleshooting
-Assists consumers on setting up email account and TV boxes device
-Escalates tickets to the proper resolving team as necessary
-Assists on setting up dispatch technician for any on site repairs or replacments
-Assists on placing orders to upgrade consumer’s services
STREAM / CONVERGYS
WWCC Bldg., Shaw Blvd. Mandaluyong City
Hewlett-Packard Notebooks / Mobility
April 2014 – May 2015
Technical Support Representative
-Assists consumers in setting up HP (Windows 7 and 8 Laptop / Android Tablet) devices
-Creates repair / replacement order if necessary for both Tablet / Laptop
-Assists consumers in configuring / repairing Windows OS based machine
-Escalates tickets to the proper resolving team as necessary
-Assists on placing orders to upgrade consumer’s service
GHD PTY LTD.
11/F Alphaland Southgate Tower. 2258 Chino Roces Avenue corner EDSA
Makati City 1232, Philippines
May 2015 – 2022
IT Helpdesk
Assists users with troubleshooting Windows based computer
Assists user with troubleshooting MAC PC relating to citrix remote access
Assists users on troubleshooting MS based programs and other specialized programs such as Autodesk, DHI, ArcGIS
Assists in setting up desktop workstations, laptops, CISCO VOIP Phones
Assists in installing user requested software
Assists in setting mobile phones and printers
Does re-imaging of Desktops and laptops
Assists users in setting up Video conferences and MS Teams support
GHD PTY LTD
11/F Alphaland Southgate Tower. 2258 Chino Roces Avenue corner EDSA
Makati City 1232, Philippines
February 2022 – Present
Application Packager
To package software requests from clients
Managing and troubleshooting SCCM related issues
Managing and troubleshooting MS Intune related issues
Schedule of deployment (installation / removal) to offices
Schedule of deployment to mitigate vulnerabilities
Assist T1 support with installation and troubleshooting installation issue
Assists users with troubleshooting Windows based machines
Escalation to vendor regarding vendor software related issue
PERSONAL INFORMATION
Date of Birth October 15, 1985
Place of Birth Taytay, Rizal
Height 5’7
Weight 180 lbs.
Status Married
Citizenship Filipino
CHARACTER REFERENCES
Aries Tadena Eduardo Domingo Jr. Eleazar Pablo
EMEA Team Lead Service Delivery Manager Network Security Admin
+639********* +639********* +639*********
Gerald Francisco
Service Delivery Manager - Asia
Contact this candidate