Tech Support Website Administrator

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Delane Kirst

Manitowoc, Wisconsin, *4220

LinkedIn • 920-***-**** • ***********@*****.***

Software Developer Profile

Multifaceted technical career with 10+ years’ track record of software development and programming Tech-savvy and solutions-focused professional with broad experience in developing and implementing fault- tolerant applications and solutions to automate complicated business processes and improve operating stability and efficiency. Ability to transform unique requirements into high-quality applications with maximum functionality, reliability, and scalability. Demonstrated skills in overseeing software development life cycle and managing business requirements through production deployment and delivering technical support. Possess expertise in mining, analyzing, and interpreting large datasets by utilizing analytical and programming skills. Comprehensive knowledge of managing software programs, extracting and evaluating sophisticated data, and translating results into actionable insights. Adept at using multiple approaches to solve complex business problems through intelligent use of data, while managing complex projects by staying within budgets and stringent deadlines. Excellent problem solver with strong communication, interpersonal, and decision-making skills. Software Development / Application Design & Testing / Configuration & Installation / Programming Troubleshooting / Project Management / Data Analysis / Requirement Gathering / Team Building & Leadership Hardware Programming / Customer Service and Technical Support / Program Development / Scripting EDUCATION AND TRAINING

Bachelor of Science in Computer Science

University of Wisconsin Madison, Madison, Wisconsin Associate Degree IT Networking Specialist

Lakeshore Technical College, Cleveland, Wisconsin

PROFESSIONAL EXPERIENCE

Independent Contractor, Manitowoc, Wisconsin

Programmer Analyst (2018 – 2019)

Spearheaded the management of complex projects from conception to completion and final delivery, while staying within budgets and stringent deadlines. Provided programming updates in accordance with client requests. Wrote, analyzed, reviewed, and rewrote programs by leveraging extensive knowledge of computer capabilities and subject matter. Worked remotely as well as in an office setting. Designed, developed, documented, analyzed, created, tested, and modified computer systems, programs and integrations. Applied system-analyst techniques and procedures, including consulting with users to determine hardware, software, and systems functional specifications.

Key Achievements:

Played an instrumental role in clarifying program intent and objective, identifying and resolving problems, and providing appropriate recommendations and changes by collaborating with managerial, engineering, and technical personnel.

Delane Kirst

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Arranged project requirements in programming sequence by analyzing requirements and preparing a work flow chart and diagram.

Analyzed user information system needs, documented the functionality and requirements, and researched, evaluated, and recommended solutions and appropriate technology to meet user's needs. Big Daddy Games, LLC, Menasha, Wisconsin

Programmer Analyst / Manager (2009 – 2018)

Contributed efforts toward modifying, repairing, and expanding existing programs to catapult operating efficiency and adapt to new requirements. Supervised and reviewed work and activities of programming personnel. Wrote, updated, and maintained computer program and software. Utilized SDL, C++, and SQL to design, develop, and maintain multiple game programs. Acted as a website administrator to manage user authentication and software updates. Hand-picked by the management for managing programmers, graphic artists, and tech support. Key Achievements:

Managed staff members, assessed performance, evaluated training needs, and conducted training sessions to improve productivity and efficiency.

Accomplished organizational objectives by ensuring identification and quick resolution of errors and suggesting appropriating changes.

Accepted additional requests and responsibilities from the management for demonstrating utmost dedication and continued commitment towards work excellence. Computers To Go! LLC, Kimberly, Wisconsin

Computer Repair Technician (2009)

Configured and reinstalled software programs and adjusted settings on existing application to address machine malfunctions. Updated existing equipment, installed updated circuit boards, integrated additional memory, and configured new equipment, such as operating software and peripheral equipment. Key Achievements:

Earned maximum customer satisfaction by single-handedly managing and resolving all hardware and software-related issues.

TECHNICAL PROFICIENCIES

Platforms: Linux, Unix, Windows

Tools: C / C++, Java, Visual Studio, Photoshop, HTML, SQL, SVN

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