Customer Support
Resume:
DAVID SHEPHERD
IT Helpdesk Support/Customer Support
CONTACT
PHONE:
EMAIL:
*****.********@*****.***
SKILLS
5+ years of experience in Microsoft Office.
Problem solving
Communication
People skills
Knowledge of computer components (cpu, ram, SATA, displays, etc.)
EDUCATION
P. A. Owens Christian Academy
September 2010 – July 2020
Graduated valedictorian of my class. Achieved high honors in Physics and accelerated Math courses.
Nevada State College
August 2020 – September 2021
Majored in Mathematics and was accepted into the school’s honor society for maintaining a good GPA.
CompTIA A+ Certified
December 2022 – Present
I became proficient in several areas of IT such as customer support, hardware and software troubleshooting, configuring networking software and equipment, managing systems, understanding all operating systems and command line interfaces.
WORK EXPERIENCE
McDonald’s – Crew Member
September 2020 – January 2021
Took orders, worked drive through, cooked food, cleaned kitchen, served customers. I was trained as the main greeter, so I’ve learned to become very personable and relate to people.
Immanuel’s Temple - Volunteer
September 2020 – Present
Assist anyone with computer needs. Troubleshooting network connectivity, fixing software bugs, rebooting laptops, updating software, fixing hardware, configuring displays.
Contact this candidate