Customer Support Service Associate
Resume:
CONTACT
Address : Nashville, Indiana *****
Phone : 812-***-****
Email : ***********@***.***
SKILLS
• Problem Anticipation and Resolution
• Verbal and Written Communication
• Team Leadership
• Multitasking and Prioritization
• Direct Sales
• Thrive Under Pressure
PROFESSIONAL SUMMARY
Enterprising florist successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. WORK HISTORY
Manager, 03/2012 to Current
Kelley's Florist - North Vernon, United States
Customer Service Associate, 08/2010 to 03/2012
KD & Company - Louisville, KY
• Developed and maintained relationships with customers and suppliers Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
•
• Supervised guests at front counter, answering questions regarding products. Managed inventory control, cash control and store opening and closing procedures.
•
• Reconciled daily sales transactions to balance and log day-to-day revenue. Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
•
Propelled continuous improvements and strategically capitalized on current market trends.
•
• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation. Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
•
• Provided primary customer support to internal and external customers. Informed customers about special promotions and provided detailed information for various products.
•
• Executes excellent sales floor merchandising and selling. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
•
Quoted, generated and processed customer orders to meet specifications and various occasions.
•
• Solved customer challenges by offering relevant products and services. Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
•
Maintained customer satisfaction with quick and professional handling of product returns.
•
• Completed orders and organized product deliveries to meet customer MICHELLE RUTAN
Retail Store Owner, 03/1994 to 02/2008
Michelle Rutan - Columbus, IN
timetables.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
•
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
•
Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
•
Put together realistic budgets based upon costs and fees for successfully operating business.
•
Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
•
• Trained employees on customer order taking and basic floral arranging. Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
•
• Supervised 6 employees in floral department.
• Completed monthly profit and loss performance reports.
• Inventoried plants and flower care supplies and ordered more.
• Just Everything
EDUCATION
High School Diploma
Columbus North High School - Columbus, IN
Contact this candidate