Customer Service Production Specialist
Resume:
BRAD OLSON
Island Lake IL. ***42
************@*****.***
Value to an Organization
With over 30 years experience in the collections industry, I have worked a myriad of different portfolios with continued high level of account management success. I specifically focus on compliance with contract regulations, team management, and mentoring others in improving the necessary metrics designated by the organization. I have managed staff with a flexible level of interpersonal communications up and down the department levels within the organization. In the last few years I have also worked in several production positions where daily production goals were exceeded and cGMP were always followed.
SKILLS
MS Office, Proprietary databases, Call center systems, Coaching/Mentoring, Management, Training, Manufacturing production. Up to date on all cGMP practices
Professional Profile
Abbott Labs, Gurnee IL. (Contract, Aug 2020-Jan 2023
Production Specialist.
Worked on a line producing covid test kits, making sure all components were present before being shipped out. Production goals were exceeded on a daily basis.
Worked on many alternate projects within the organization following all cGMP rules and regulations
Stryker, Cary IL. (Contract, Jan 2020-May 2020)
Quality Control Technician
●Built 1,000 oral medical kits per job, making sure all components were present before being shipped out, resulting in accurate and complete kits with every shipment
●Inventoried all components, resulting in no shortages of components
●Successfully oversaw the line of components as they came down the conveyor belt, resulting in continuous flow of production with no delays
Follett School Solutions. McHenry, IL (Jan 2019 -Aug 2019)
Quality Control Specialist
●Inspected over 650 books per hour
●Made sure every book had the correct bar codes and school labels, as well as anti-theft stickers, library pocket with due date slip, Dewey Decimal label, genre label, and properly cut Mylar for a dust jacket
●Extremely detail oriented position as inspection was the last thing done before orders went out the door to the schools. Every book had to be correct.
UPS store. Mundelein, IL (Feb 2016-Present)
Packing, shipping, mail, and customer service tech (2016-2018)
Illinois Student Assistance Commission, Deerfield, IL (Jan 2004-Dec 2015)
Account Receivables/Collections Specialist-Acting Supervisor
●Top 5 monthly performance from 2004-2015. Member ‘Million Dollar Club’ Annually 2009-2014. Averaged 100 inbound/outbound phone calls per day.
●Negotiated and implemented payment plans with borrowers on their defaulted student loans in order to get the account out of default and back with a private lender. Worked closely with the wage garnishment department, alerting them to accounts that qualify for garnishment, resulting in average of $75,000-$110,000 in monthly receivables.
●Managed a staff of 6-15 collectors assisting them with all issues relating to successful collections on defaulted student loans. Resolved all consumer complaints regarding issues with their loans, monthly payments, other collectors, etc. to insure their satisfaction.
HEWITT ASSOCIATES, Lincolnshire, IL (Jan-Dec 2003)
Benefits Administrator
●Administered health and group benefits for SBC Group
●Answered questions and performed research pertaining to all aspects of SBC employees’ benefits
UNDERWRITERS LABORATORIES, Northbrook, IL (Feb-Dec 2002)
Accounts Receivables Representative B2B
●Processed and maintained collection activity of large volume of past due accounts working closely with UL customer accounts payable departments
●Maintained correspondence with corporate customers on past due accounts
ALLIANT FOODSERVICE, Deerfield, IL (Apr 1997 – Jan 2002)
Staff Leader/District Buyer-Vendor Liaison
●Processed and tracked orders for 10 districts, 65 buyers, and 35 vendors -- $35 million of product/year
●Resolved issues and problems between vendors and district buyers ensuring timely delivery of product to vendors
●Confirmed orders from district vendors; verified product pricing, which prevented district buyers from exceeding their budgets
●Modified orders as requested by vendors and buyers assuring customers received needed product amounts at any given time
●Managed four group members and the 40 districts they oversaw, resulting in timely resolution of issues and assuring accurate daily management of $35 million worth of product revenue per month; also communicated group issues to supervisor and assisted with performance reviews
CHEFS CATALOG, Northbrook, IL (Jan 1996 – Mar 1997)
Customer Service Liaison
●Coordinated 25 off-site vendors involving pricing, inventory, billing, and customer issues
●Delivered weekly status report to company president, assuring accurate resolution of vendor product status and customer care issues
●Managed Customer Service department; trained and scheduled Customer Service reps during busy Christmas season; improved morale and reduced backlogs of phone orders
HARRIS BANKCARD CENTER, Buffalo Grove, IL (Jan 1988-Sep 1995)
Merchant Division/Electronic Draft Capture Processing (May 1991-Aug 1995)
Credit Card Production (Jan 1988-May 1991)
●Programmed and deployed credit/debit cards terminals and printers for thousands of merchants
●Installed credit card equipment and trained merchants and their employees on-site when requested; businesses were then able to successfully process credit/debit card transactions
●Created and maintained computerized inventory tracking system; Merchant Division was able to successfully track over 12,000 pieces of equipment
●Managed in house inventory of over 5,000 pieces of equipment; provided accurate weekly count to company management, which prevented excess orders
●Ordered new credit card equipment when necessary; successfully negotiated with vendors to achieve best purchase price.
●Produced over 100,000 Visa, MasterCard, and ATM cards per month
●Weekly inventory of all blank plastic cards
●Organized two in-house card production seminars, educated bank employees on card production procedures
EDUCATION
University of Wisconsin-Whitewater, WI 1985-1987
Columbia College-Chicago, IL, 1983-1984
University of Wisconsin-Oshkosh, WI, 1981-1982
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