Service Representative Mailroom Clerk
Resume:
BRANDON L.
BELTON
PO Box ***
Ridgeway, SC 29130
803-***-**** or
********@*****.***
Objective
I am committed to high quality performance with the ability to learn new procedures quickly. A confident and sincere individual, detail – oriented, and effective at completing projects.
Employment History
Administrative Assistant (Mailroom Clerk)
08/2022 to 12/2022 SC Department of Social Services Columbia, SC 803-***-****
- Receive, sort and deliver mail
- Open, prep and scan documents into OnBase database
- Manage office supplies, vendors, organization and upkeep.
- Prepare reports of findings and recommendations
- Date, receive and log all incoming items
GPRA Coordinator
06/2020 to 02/2021 SC Department of Alcohol and Other Drug Abuse Services
(through Roper Staffing)
Columbia, SC 803-***-****
- Add/remove new agencies and/or staff members into SCDGS system.
- Scanning documents into DAODAS database.
- Providing technical assistance to staff from various agencies who may have questions regarding a specific patient as well as have been blocked out the SCGDS/WITS system.
- Providing weekly compliance rate reports for County Agencies as well as Opioid Treatment Programs (OTP’s).
Contracts Assistant
09/2019 to 02/2020 DDI Technology,
Lexington, SC 803-***-****
• Providing premier software and service solutions for electronic lien and title management.
• Aided contracts manager to effectively enforce contracts made with suppliers, customers, employees and government agencies.
• Prepared contract documents, set up meetings for the manager, communicate with contractors and maintain contract files. Data Preparation Technician I
8/2018 to 12/2018 BlueChoice Health Plans (BlueCross Blue Shield of SC) Columbia, SC 803-***-****
• Applies knowledge of department policies and procedures, and utilizes a general understanding of other departments’ functions.
• Photocopying, compiling records, filing, tabulating, posting information, and distributing mail.
• Maintains records, prepares forms, verifies information and resolves routine problems.
• Processes refunds for misrepresentation files
Membership Records Specialist
10/2017 to 8/2018 Blue Cross Blue Shield of South Carolina (Kelly Services) Columbia, SC 803-***-****
• Responds accurately and timely to internal/external customers with regard to reporting and processing of premium payments and reimbursements.
• Reviews billing, delinquency, credit card payment, and membership records as well as aged claims reporting. Identifies problems and recommends solutions to supervisor.
• Processes refunds for misrepresentation files.
Customer Service Representative
10/2015 to 5/2017 TelePerformance (Wellcare Health Plans), Columbia, SC 803-***-****
Maintain/auditing a high-volume workload within a fast-paced environment
(speed, accuracy and volume).
Investigated and resolved customer inquiries and billing complaints in an empathetic matter.
Ensured superior customer experience by addressing customer concerns. Account Service Analyst II
9/2014 to 10/2015 AFLAC Group by Randstad (Temp Job), Columbia, SC 803-***-****
Auditing daily heavy flow of paperwork and invoicing and shipping problems.
Assist incoming/prospective customers in opening, maintaining and updating account.
Remained in constant contact with customers to billing, facilitating account related issue resolution and fulfill customer requests. Human Resource Specialist
8/2011 to 12/2014 US Army Reserve,
Columbia, SC
Resulting in dramatic reduction of pay/billing problems.
Enrolling/maintaining an HRIS database for tracking incoming and outgoing soldiers and all pertaining personnel records.
Interpreting policies and procedures to ensure agency vision, mission and goals.
File Clerk (Archive)
05/2006 to 11/2011 Gist Offsite Warehouse,
Columbia, SC 803-***-****
Was responsible for gathering files from other departments as needed.
Processing, scanning all documents and uploading it to the system in respective document number.
Accurately file documents in existing participant folders. Retrieve clients' records as needed.
Education
8/2007- 12/2011 South Carolina State University, Orangeburg, SC
Political Science
Other Experience
Microsoft Word 60 wpm, Excel, Data Entry, HRIS and Maintain master patient index. References
References are available on request.
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