Customer Service Professional

Sheila W. Curley

*************@*****.*** • 860-***-****

linkedin.com/in/sheila-curley • Scottsdale, AZ 46489

Sales & Customer Service Professional

Enabling the achievement of full business potential through delivery of strategic leadership across sales, operations, business development, and customer service.

Growth-focused and client-centric professional, with expertise in driving substantial revenue growths. Adept at delivering exceptional customer service and support while completing work ahead of schedule to improve customer experience, secure optimal client satisfaction, and long-term retention. Consistently optimize sales and people management efforts to maximize revenue growth and competitive positioning. Unmatched communication, time management, problem-solving, multi-tasking, and transferable skills with sense of positive attitude to build robust rapports with diverse range of business clients and teams, achieving challenging business goals.

Areas of Expertise

Sales Planning & Optimization

New Business Development

Key Account Management

Territory Management

Project Governance & Control

Profit & Revenue Generation

Customer Service

Client Relationship Management

Team Training & Leadership

Budget Management

Business Operations Management

Customer Retention & Satisfaction

Career Experience

Berkshire Hathaway Home Services, Southington, CT 2019 – Present

Realtor - Professional Organizer

Deliver exceptional recommendations to clients on achieving mutual acceptance and defining contract terms. Tailor marketing strategies to enable quicker sale of client’s house. Conduct comprehensive market research to uncover current home listings and sales. Maintain prompt communication with clients to resolve queries and concerns. Lead development of documents including representation contracts, purchase agreements, closing statements, deeds, and leases

Accomplished award level volume within second year.

Steered negotiations on behalf of clients to secure optimal terms and conditions.

Cultivated and nurtured relationships with other real estate professionals to structure a strong network and promote assigned home listings.

She Organizes (Sheorganizes.Net), Southington, CT 2016 – 2019

Managing Director

Offer on-going support to business clients in efficiently selling diverse products. Oversee end-to-end activities involved updating marketing website, devising advertising campaigns, and leading business development, educational sessions, and events coordination efforts. Conduct one-on-one with clients to organize home in line with their needs. Maximized worker productivity by collaborating with diverse business departments.

Succeeded in generating significant profit within first year of business.

National Seating (Hudson Seating & Mobility), Newington, CT 2004 – 2016

Vice President of Sales

Steered sales teams across nine diverse branches to drive operations and ensure attainment of set goals. Tailored roadmaps to transform organizational vision into values. Served as main point of contact for customer issues and complaints, delivering robust solutions in line with needs. Defined company performance goals and objectives by analyzing previous records and sales trends. Designed company education program to enhance professional development of diverse staff. Pitched and sold high-end medical equipment to nursing home, rehabilitation centers, hospitals, and customer homes. Collaborated cross-functionally with various clients and referrals to lead public relations and marketing initiatives.

Played a vital role in increasing sales volume from $6M to $40M.

Headed a seven-member sales team to elevate Connecticut branch’s performance.

Recognized as first-ranked producer while being first salesperson across company to generate $1M+ in sales.

Structured high-performing team by acquiring talent for new sales assistive technology professional (ATP) department.

Additional Experience

Hudson Seating & Mobility, Newington, CT

Rehabilitation Sales Manager ATP Sales Representative Sales Team Leader ATP Territory Sales Account Manager

Education

Marketing Manchester Community College, Manchester, CT

Certifications

Licensed Real Estate Agent: State of Connecticut, Florida, AZ

Assistive Technology Professional (ATP) Certification Resna

Certified Life Coach – Life Coach Institute

Work Place Productivity Certified - Napo

Affiliations

Rehabilitation Engineering and Assistive Technology Society of North America (RESNA)

Greater Hartford Association of REALTORS (GHAR)

National Association of Professional Organizers (NAPO)

Scottsdale Realtors Association

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