IT Help Desk Technician

Dante Germaine Information Technology Support Specialist

**********@*****.*** 407-***-****

Summary

I'm a motivated, flexible and skilled individual with an undeniable skill set, seeking new employment in IT Support. I've established communication skills, a strengthened work ethic and a strong sense of priority throughout my years of working jobs and self employment. I've obtained demonstrated strengths by providing results-oriented leadership, having an Information Technology background, being well versed in customer service and having an enthusiasm for success. Through the completion of my Associates in Science: Information Technology degree and the Google IT Support Professional Certificate, I've developed skills in operating systems (Windows & Linux), system administration, customer support, security, and much more. My training included hands-on practice in the important areas required for IT support. I'm very passionate about continuous education in the IT field and supporting people who need their technical problems solved.

Employment

Activus Connect Remote Work

Customer Service Ambassador - Benefits Support July 2022 to Jan. 2023 Transferring data from documents into the client's system. Conducting independent research, utilizing tools and resources you are provided, to determine the best resolution to a customer's case. Partnering with other internal departments, Human Resource teams, etc., to ensure that the best and most accurate information and resolution is provided for the customer's issue

Lionbridge Remote Work

Search Engine Analyst Dec. 2019 to Dec. 2021

Analyzing and providing feedback on text, web pages, images and other types of information for leading search engines. Research using online tools to determine the relevance and accuracy of the task information Analyzing Semantic SEO (Machine Learning) to learn user intent and provide the best results based on what they might be looking for. UHRS Remote Work

Independent Contractor / Search Engine Analyst Dec. 2020 to May 2021 Analyzing and providing feedback on text, web pages, images and other types of information for leading search engines. Research using online tools to determine the relevance and accuracy of the task information. Analyzing Semantic SEO (Machine Learning) to learn user intent and provide the best results based on what they might be looking for. LiveOps Remote Work

Independent Contractor Nov. 2019 to Mar. 2020

Managing large amounts of inbound calls in a timely manner Following call center “scripts” when handling different topics Identifying customers’ needs, clarify information, research every issue and providing solutions Seize opportunities to upsell products when they arise Full Creative Remote Work

Customer Experience Representative Apr. 2019 to Nov. 2019 Answer phone calls in a fast paced environment, providing customer service for clients using a cloud-based phone system Act as a receptionist; first point of contact, answering service, after-hours receptionist, lead generator, tech support or appointment scheduler for countless businesses spread over the globe. Navigating my personal computer, managing multiple windows effortlessly while attending to the client HSN (Home Shopping Network) Orlando, FL (Remote Work) Customer Service Representative (Seasonal) Aug. 2016 to Feb. 2017 Managing large amounts of inbound calls in a timely manner Following call center “scripts” when handling different topics Identifying customers’ needs, clarify information, research every issue and providing solutions Dominoes Four Corners, FL

Delivery Driver Mar. 2016 to Dec. 2018

Deliver food to customers quickly

Working in a constantly busy but friendly environment Clean the store and keep it sanitized and working properly Osceola Council on Aging Kissimmee, FL

(Internship) IT Assistant Sept. 2015 to Dec. 2015

Daily Troubleshooting and maintenance of computers, internal network and audio/visual equipment. Assisting with upgrades of servers, computers, and audio/visual equipment. Assisting with maintaining documentation and inventory of company computers, software and audio/visual equipment.

Certifications

Coursera, Online · Google IT Support Professional Certificate Sept. 2022 Google Certification

Valencia College · Computer Information Data Specialist Jan. 2017 Certification

Valencia College · Computer Information Technology Specialist Jan. 2017 Certification

Valencia College · Computer Programming Specialist Apr. 2018 Certification

Education

Google IT Support Professional Certificate June 2022 to Sept. 2022 Valencia College Aug. 2015 to May 2018

Associate in Science: Computer Information Technology Information Technology 2018

Liberty High School Aug. 2007 to May 2011

High School Diploma 2011

Projects

Bungalow Savings Website July 2021 to Current

Create an e-commerce store from scratch using WordPress & WooCommerce

Create and update spreadsheets for large catalogs of items sourced from various suppliers

Create ad campaigns throughout various marketplaces and search engines to drive traffic to store and make sales Create a seamless shopping experience for customers and email subscribers

Maintain all bookkeeping records in regard to expenses paid, as well as income earned

Skills

Basic Computer Architecture

Operating Systems (Windows, Linux)

Remote Connection & Virtual Machines

Computer Networking

Software Management

Troubleshooting

Customer Service

VPNs & Proxies

System Administrations

Implementing & Managing Directory Services

Data Management & Recovery

IT Security

Cryptology/Encryption

Network Security

Google Workspace

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