Service Representative Customer

Yvyonne Joseph

**** *** * *********, ***** *****

Home: 832-***-**** • Cell: 832-***-****

********@*****.***

CORE STRENGTHS

ACCOMPLISHMENTS

Vast amount of customer service/call center experience. Proficient background in customer

service billing and sales. Hard-working team player with great communication skills. I would like

to pursue a position where I can utilize my talents and degree in Human Development, social

service and customer service skills. I feel I would be an asset to any organization or company

based on my concern, compassion and dedication towards others.

Computer skills include: Microsoft Windows, Microsoft Word, and Microsoft Office, Cubs,

Meditech & Titanium, Epic, Citrix and DM9 Medical systems.

WORK EXPERIENCE

Customer Service/Collector 02/2012 to present

Parralon - Houston, Texas

Responsible for collections & resolutions of medical accounts and assisting with financial aid

prescreening,

Requested by management to train new employees as needed.

Customer Service Representative/Intake Rep/Quality Analyst, 01/2010 to 02/2012

Galveston County Housing Assistance Program - Galveston, Texas

Customer Service Rep

Accepting and assisting homeowners with their applications by phone for government housing

grants.

Intake Rep

In this position I was responsible of the application intake process in person, for both the

Homeowner and Landlord Assistance programs.

Quality Analyst

Responsible for reviewing homeowner files for accuracy and completion before final review of

state and county approval for funding.

Customer Service Rep, 01/1998 to 04/2009

Cox Communications - Tulsa, OK

Account Services Representative

•Handle billing and sales for customer accounts.

•These accounts consist of digital telephone, high speed internet and cable.

•Order entry of cable, phone and internet sales.

•Ability to handle and resolve customer problems; pertaining to bills,sales orders and technical

support.

•Good interpersonal, oral, and written communication skills.

•Posting of customers payments

EDUCATIONAL BACKGROUND

Bachelor of Science: Social Services/Human Development, 2008

St. Gregory's University - Tulsa, OK, USA

Associate of Science: Elementary Education, 1994

Tulsa Community College - Tulsa, OK, USA

High School Diploma: 1988

Alvin High School - Alvin, TX, USA

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