Service Representative Customer

Cindy S. Gay

In Serious Need Of A Change!

Des Moines, IA

After carrying heavy bookbinding materials for almost 30 years, am no longer able to do a job that requires a lot of standing. Have over 30 years of experience in the Printing and Book Binding industry. In serious need of a change! Am a loyal, caring person who tries to be honest Worked 20 years in a job that had a lot of different customers who were specific about how they wanted their orders processed to make them want to order from us again. Before leaving that job I got an old Rolodex and filled out a card of information on every customer especially if there was a little detail they liked us to do when we boxed their order, even if it was not the way we normally did things. I did this because it wasn't written down anywhere and it's the little things that make a customer come back again and again. I hope to find a desk job somewhere or a remote job working from home. I have my own office set up in my home ready to go,

Authorized to work in the US for any employer

Work Experience

Non-Emergency Transportation Specialist

Randstad Staffing/ Access 2 Care - Des Moines, IA

April 2021 to October 2021

Scheduled rides to doctor appointments for Medicare and Medicaid members in 36 different states by insurance protocol standards.

Floater / Assembly Worker

Corporate Image / Archival Products - Des Moines, IA November 2019 to June 2020

Floated between two different departments/divisions filling in where I was needed each day:

Corporate Image's Printing/ Assembly Department- Attached certain products [Velcro, Pockets, Magnet enclosures, Pen Holders, or Handles} according to the order specifications after inspecting the Turned Edge binders by quality standards. Inspected the finished product again and boxed the product by the Customers specifications. Palletized the boxes and moved them using a Pallet jack to the Shipping department

Archival Products/Assembly Department - Hand fabricated folders {using Scoring, Gluing, Round cornering, and Rolling / Pressing machines} that Libraries and Museums use to store their Archives to protect them from certain elements that could damage them. Shrink Wrapped and Boxed the finished order after inspecting it by Quality Specifications to be sent to the Shipping Department.

Order Processor

LBS Inc. - Des Moines, IA

June 1999 to October 2019

1. Performed Quality Tests on Material orders when they came in from the Vender. 2. Regulated where the tickets should be passed out in the various stages of the order process. 3. Attained orders out of the Cut Pieces Inventory. 4. Produced an Estimated Carton Needed list each morning. 5. Printed labels for the orders that needed to be put into packages each day. 6. Processed the completed tickets by inspecting the Cover materials to make sure it was the correct type of material (they have 52 different types), the correct color, correct size, and quantity by counting them on a Paper Counter which I performed the routine maintenance on. Inspected it for flaws. 6. Constructed boxes and inserted the items to the customer's specifications (Labeled, Center notched, Packaged in a certain number of pieces, or Shrink-wrapped). 7. Formulated the Pick pack shipping ticket. 8. Restored the unused cut pieces to the Stock shelves in the Cut Pieces Inventory. 9. Maintained the Cut Pieces Inventory and Performed the Monthly Cut Pieces Inventory Reports. 10. Helped with the Fabricating and Assembling of Swatch books for the Customer Service Department to use for material samples to be sent to Potential customers. 11. I once figured out how to speed up the process on the biggest order (395,000 pieces) the department ever had from 4 days to less than 1 1/2 which enabled us to get their next big order (195,000 pieces).

June 1999-November 2019

LBS Inc. - Des Moines, IA

October 1992 to June 1999

Caught and jogged Endsheets (the plain pages at the beginning and end of a book) from the Endsheet machine, inspected them by Quality Control Standards, assembled the carton, and then boxed them by company specifications (They had 35 different types then) to be shipped out to Book Binding companies.

Customer Service Representative (CSR)

CDS Inc - Des Moines, IA

June 1987 to August 1992

Batched written orders that came in through the Mail process Standardized the orders after they were entered into the system. Corrected orders for the complaint department that came in through the mail. Worked in the call center on the phones taking orders and adjusting accounts for the complaints that came in on the phone system.

Education

Vocational Online Classes

Alison Online Courses - Des Moines, IA

Present

Skills

•Assembly

•Quality Inspection

•Quality Control

•Manufacturing

•Order Picking

•Warehouse Experience

•Customer service

•Hydraulic Guillotine paper cutter (10+ years)

•Order Picker

•Shipping & Receiving

•Microsoft Windows

•Packaging

•Pallet Jack

Assessments

Customer focus & orientation — Highly Proficient

March 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer service — Familiar

March 2021

Identifying and resolving common customer issues

Full results: Familiar

Sales skills — Proficient

March 2021

Influencing and negotiating with customers Full results: Proficient

Call center customer service — Highly Proficient

March 2021

Applying customer service skills in a call center setting

Full results: Highly Proficient

Data entry: Accuracy — Highly Proficient

April 2021

Entering data quickly and accurately Full results: Highly Proficient

Written communication — Familiar

April 2021

Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar

Indeed Assessments provide skills tests that are not indicative of a license or certification or continued development in any professional field.

Additional Information

Since leaving Corporate Image, LBS, and Archival Products ( they are like one big family ) I bought a Windows 10 computer and have taken some courses to develop my skills. I have taken a Computers class, Outstanding Customer Service Course, Microsoft Teams Course, and a class on Microsoft Office. I'm in the process of taking other courses to up my skill level.

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